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The Grand Palace Hotel

3.0 star property
Hotel in Lusaka with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for The Grand Palace Hotel

3 restaurants, breakfast, lunch, dinner served; Eritrean cuisine
Deluxe Room | In-room safe, individually decorated, individually furnished, desk
Meeting facility
Food court
Balcony view
The Grand Palace Hotel welcomes visitors in the city center with a breakfast buffet and Eritrean dishes among its three restaurants. Guests appreciate the amenities including laundry facilities, complimentary WiFi, an outdoor pool, and two bars for relaxation.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Breakfast included
  • Gym
  • Room service

Room options

Check availability for these dates

Tonight

Sep 25 - Sep 26
Check availability for tonight Sep 25 - Sep 26

Tomorrow

Sep 26 - Sep 27
Check availability for tomorrow Sep 26 - Sep 27

View all photos for Standard Double Room, 1 Bedroom, Private Bathroom, City View

Standard Double Room, 1 Bedroom, Private Bathroom, City View | In-room safe, individually decorated, individually furnished, desk

Standard Double Room, 1 Bedroom, Private Bathroom, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Rainfall showerhead
Private bathroom
Hair dryer
Free bottled water
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, individually decorated, individually furnished, desk

Deluxe Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Smart TV
Rainfall showerhead
Private bathroom
Hair dryer
Free bottled water
  • City view
  • Sleeps 1
  • 1 Queen Bed

About the neighborhood

Map
35376 Thabo Mbeki Rd, Lusaka, Lusaka Province

What's nearby

  • Pakati Sunday Market - 9 min walk - 0.8 km
  • Mulungushi Confrence Centre - 16 min walk - 1.4 km
  • Kenneth Kaunda International Conference Centre - 17 min walk - 1.5 km
  • National Assembly of Zambia - 19 min walk - 1.6 km
  • Parays Game Ranch - 6 min drive - 5.0 km

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.) - 31 min drive

Restaurants

  • ‪Milla’s - ‬7 min walk
  • ‪Chicagos Reloaded - ‬11 min walk
  • ‪KFC - ‬10 min walk
  • ‪Corner Cafe - ‬20 min walk
  • ‪Mint Agora - ‬15 min walk

About this property

The Grand Palace Hotel

Property highlights
At The Grand Palace Hotel, you can look forward to free English breakfast, laundry facilities, and 2 bars. Indulge in a massage, a facial, and aromatherapy at Saraya Spa and Salon, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Eritrean cuisine. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with a 24-hour gym and a conference center.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a TV in the lobby, and an elevator
  • 8 meeting rooms, a 24-hour front desk, and wedding services
Room features
All 75 individually furnished rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and tubs or showers
  • 43-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Grand Sicilian Pizzeria
  • Indoor restaurant
  • Lobby cafe and bar
  • Mesob EritrianRestaurant
  • Outdoor bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Grand Palace Hotel Hotel
The Grand Palace Hotel Lusaka
The Grand Palace Hotel Hotel Lusaka

Frequently asked questions

Does The Grand Palace Hotel have a pool?

Yes, this property has an outdoor pool.

Is The Grand Palace Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Grand Palace Hotel?

Self parking is free at this property.

What time is check-in at The Grand Palace Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Grand Palace Hotel?

Check-out is at 10:00 AM.

Does The Grand Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per person applies.

Where is The Grand Palace Hotel located?

Situated in Lusaka, this spa hotel is within 1 mi (2 km) of Pakati Sunday Market, Mulungushi Confrence Centre, and Kenneth Kaunda International Conference Centre. National Assembly of Zambia and Lechwe Trust Art Gallery are also within 3 mi (5 km).

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Reviews

The Grand Palace Hotel Reviews

8.4

Very Good

8.2

Cleanliness

8.4

Amenities

8.6

Staff & service

7.4

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 18 out of 38 reviews
Rating 8 - Good. 13 out of 38 reviews
Rating 6 - Okay. 4 out of 38 reviews
Rating 4 - Poor. 1 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

Reviews

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean environment
Stayed 4 nights in Jul 2025

10/10 Excellent

Nimo

Liked: Cleanliness, staff & service, property conditions & facilities
Abbabzhdhs
Stayed 5 nights in Sep 2025

10/10 Excellent

Romulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experiencie, specially for a family stay. Staff is very friendl.
Stayed 12 nights in Apr 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to popular shopping spaces.
Stayed 3 nights in Dec 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay though could be better
Stayed 3 nights in May 2025

6/10 Okay

Christine

It was okay though it could have been better
Stayed 5 nights in Jun 2025

10/10 Excellent

Haile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For Zambia, this is a very good value fort money hotel, very close to good shopping
Stayed 1 night in Jul 2024

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast menu
Stayed 6 nights in Oct 2024

4/10 Poor

Isabel

Disliked: Staff & service
Poor service by front desk staff. When I extended my stay forced me to switch rooms to a smaller one and told me I had paid for different rooms. Both times I had paid for standard rooms. They also tried to change an agreed rate on me. Sheets were unchanged for 3 days. You always have to ask for extra towels. Food was not great. Wouldnt book again.
Stayed 2 nights in Aug 2025

6/10 Okay

Kevin

Liked: Staff & service

Super front desk staff

Super front desk staff and bar staff. Good value.
Stayed 5 nights in Feb 2025

6/10 Okay

Loren

Disliked: Cleanliness, property conditions & facilities
It could have been better overall I felt like it was overpriced for what I actually booked but theirs always room for improvement
Stayed 14 nights in Apr 2025

8/10 Good

Katherine

Liked: Cleanliness
Friendly staff. Hot water not always available.
Stayed 2 nights in Apr 2025

6/10 Okay

Jan

Liked: Amenities
The Grand Palace Hotel is not a bad hotel. But it does not stand up to the high quality that is promised in the adds and on the website. Main problem is that in the details the cleanliness could and should be better: especially the joints between the tiles. And wow: does it take long before the water in the shower becomes comfortable...
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, reasonable pricing for business travelers, excellent internet, relaxed environment. I thoroughly enjoyed my stay.
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. Very good value for money, and extremely close to East Park Mall. I would definitely consider staying here again.
Stayed 1 night in Apr 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fairly new hotel very close to East Park Mall and Great East Road
Stayed 2 nights in May 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I have stayed at this hotel many times over the last 4 years or so. It is a pity that Hotels.com has not always offered rooms, instead I have had to book through a competitor. It is very convenient, very close to East Park shopping mall. The hotel itself offers reasonable value with a guarded car park, though maintenance of the rooms need to be improved.
Stayed 1 night in Jan 2025

8/10 Good

Mishelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few issues with my room when i arrived. Some things did not work. But the staff quickly attended to those issues and are an absolute blessing to this hotel. They are truly amazing and embody African hospitality.
Stayed 4 nights in Mar 2025

8/10 Good

Sofia

It is a good money value.
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
The grand palace was truly a great hotel to stay in. The staff was very attentive to our needs. The location was great. The one drawback for us was the safe was on the very bottom and was impossible to get to unless you got down on the floor and for us older people that was impossible to do.

10/10 Excellent

Mobin

Liked: Cleanliness, staff & service, property conditions & facilities
There was no warm water for bathing
Stayed 2 nights in Oct 2024

8/10 Good

Laurent

Liked: Staff & service, property conditions & facilities, room comfort

some problems

Too close from night club, music every night from Thursday to Sunday. Huge odour problems of the bathroom drain
Stayed 20 nights in May 2023

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
I do not recommend this hotel. My experience was very disappointing. Upon returning to my room late at night, I discovered that the hot water was not working. After waiting over 30 minutes for maintenance to arrive, they confirmed that there was no hot water available in any of the other rooms either. This was incredibly frustrating, especially since I had an early flight to catch at 5 AM and just wanted to take a hot shower before leaving. Service from reception was slow, adding to my frustration, and I had to call multiple times to get someone to even show up to take a look at the shower.
Stayed 1 night in Sep 2024

10/10 Excellent

Peter Paul

Stayed 10 nights in Aug 2025

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