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Hotel Ciudad de Alcalá

2.0 star property
Hotel in Alcala de Henares with a 24-hour front desk and a coffee shop

Choose dates to view prices

Hotel Ciudad de Alcalá provides amenities like a coffee shop/cafe and dry cleaning/laundry services. Guests can connect to free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
The current price is AED 154
AED 170 total
includes taxes & fees
21 Dec - 22 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double or Twin Room

Double or Twin Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Double or Twin Room

Highlights

Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Digital channels
Daily housekeeping
In-room safe
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

In-room safe, blackout drapes, iron/ironing board, free WiFi

Triple Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Digital channels
Daily housekeeping
In-room safe
  • 15 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed OR 3 Twin Beds

Single Room

Highlights

Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Digital channels
Daily housekeeping
In-room safe
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

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About the neighborhood

Map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807

What's nearby

  • Palacio Laredo - 2 min walk - 0.2 km
  • University of Alcala - 8 min walk - 0.7 km
  • Convent of Las Clarisas de San Diego - 8 min walk - 0.7 km
  • Teatro Salon Cervantes - 8 min walk - 0.7 km
  • Plaza Cervantes - 8 min walk - 0.7 km

Getting around

  • Alcalá de Henares Station - 3 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive

Restaurants

  • ‪Taberna San Isidro - ‬5 min walk
  • ‪Ramen Kagura - ‬5 min walk
  • ‪Pollo de Alcalá - ‬6 min walk
  • ‪Cafeteria La Estacion - ‬3 min walk
  • ‪Restaurante Goya - ‬3 min walk

About this property

Hotel Ciudad de Alcalá

Hotel in the city center
Hotel Ciudad de Alcalá provides amenities like a coffee shop/cafe and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Self parking (surcharge), free newspapers, and a 24-hour front desk
  • Smoke-free premises, an elevator, and a front-desk safe
  • Luggage storage, tour/ticket assistance, and multilingual staff
Room features
All guestrooms at Hotel Ciudad de Alcalá offer comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with bathtubs and hair dryers
  • 15-inch flat-screen TVs with digital channels
  • Heating, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 8 per day)
  • Limited onsite parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 10.6 per day

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Frequently asked questions

Is Hotel Ciudad de Alcalá pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 8 per day. Limited spots are available.

What time is check-in at Hotel Ciudad de Alcalá?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Ciudad de Alcalá?

Check-out is at 11:30 AM.

Where is Hotel Ciudad de Alcalá located?

Located in the heart of Alcala de Henares, this hotel is within a 10-minute walk of Palacio Laredo, Parque O'Donnell, and Convent of San Juan de la Penitencia. Capilla de las Santas Formas and Teatro Salon Cervantes are also within 10 minutes. Alcalá de Henares Station is only a 3-minute walk.

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Hotel Ciudad de Alcalá Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 97 reviews
Rating 8 - Good. 33 out of 97 reviews
Rating 6 - Okay. 27 out of 97 reviews
Rating 4 - Poor. 10 out of 97 reviews
Rating 2 - Terrible. 8 out of 97 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Stayed 2 nights in Mar 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Stayed 1 night in Sep 2024

2/10 Terrible

beluxus

Disliked: Cleanliness, staff & service, property conditions & facilities
Feo
Stayed 2 nights in Sep 2025

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024

6/10 Okay

ROSHAN KUMAR

Liked: Staff & service
Disliked: Property conditions & facilities
It's good but the cleanliness is not good. Thank you.
Stayed 4 nights in Mar 2025

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023

8/10 Good

Carlos J.

Liked: Cleanliness, staff & service
En el baño, la bañera esta colocada al reves, si mides mas de 1:75 pegas con la cabeza en la ducha, la tv, es una pantalla de ordenador, y las paredes que son de espejos, estan forradas de papel. El precio por noche me parecio alto, a su favor tiene la ubicación.
Stayed 1 night in Nov 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

La huella del paso del tiempo

Las chicas de recepción muy amables. El deterioro del paso del tiempo y la falta de mantenimiento se dejan ver.
Stayed 1 night in Aug 2025

8/10 Good

Jose Méndes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenas instalaciones, habitación cómoda y limpia. Aunque queda a apartado del centro de Madrid es facil de llegar en bus o en tren. Tienes todo cerca( bares, supermercados, tren, excelente 👌).
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Actualizar en la app

No era lo que salía en la app hotels... Aunque lo mantienen limpio se nota el deterioro del hotel, además no tienen servicio de cafetería/restaurante cosa que no indican tampoco, en el app aparece el restaurante.
Stayed 1 night in Jul 2025

6/10 Okay

Frederik Marc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Fint for en enkelt nat

Det var kun en enkelt overnatning men værelset så noget forladt ud, madrassen var ulækker og det samme var badekarret. De tilbød dog check in midt om natten hvilket egentlig var det vigtigste for os.
Stayed 1 night in Jul 2025

4/10 Poor

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situado pero se ve lugubre la puerta de entrada estropeada baño de abajo igual ..cama insufrible la limpieza deja mucho que desear manchas en paredes q oarecian sangre en baño habitacion ...y a las 730 empuezan a pasear un carro para arriba y abajo que es imposible dormir..en su momento seria buen hotel ahora esta para reformar .y la recepcionista antipatica y poco profesional .mwjor deberian cerrarlo
Stayed 1 night in Jun 2025

6/10 Okay

Gerard

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Necesita modernizarse, cambiar los colchones y somieres además de mejorar la insonorización, se oye todo de los vecinos y del pasillo. Estaba todo muy limpio, eso si.
Stayed 1 night in Dec 2024

8/10 Good

Soledad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien limpio, buen trato y maravillosa estancia. El único pero es el parking, que al no poder reservar no tuve plaza y me costó aparcar, pero por lo demás bien
Stayed 1 night in Nov 2024

6/10 Okay

Juan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cobran más en hotel que por Internet
Stayed 2 nights in Nov 2024

10/10 Excellent

Seunghyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca de la estación!

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service, room comfort
La estancia ha sido correcta,el hotel necesita una actualización de las instalaciones.
Stayed 2 nights in Oct 2024

6/10 Okay

marleny

I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Stayed 1 night in Oct 2024

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alcala de henares

Buena edificacion, buen mobiliario pero se puede mejorar mas, no lo echen al olvido.
Stayed 1 night in Sep 2024

6/10 Okay

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None.
Stayed 2 nights in Sep 2024

8/10 Good

MARI PAZ

Liked: Cleanliness, staff & service, property conditions & facilities

Correcto

POSITIVO: Económico, limpio y camas cómodas. NEGATIVO: Sólo había un enchufe y estaba en el baño. A la habitación 206 no llegaba el WiFi.
Stayed 1 night in Aug 2024

4/10 Poor

Jesús María

Liked: Staff & service
Disliked: Property conditions & facilities
Muy viejo, poco espacioso,antiguo, poco iluminado, eso sí con toda una pared de espejos. Nos gustó la situación
Stayed 1 night in Jul 2024

2/10 Terrible

tirso

Disliked: Cleanliness
Le falta condiciones
Stayed 4 nights in Oct 2023

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Nada en especial sólo que tuvimos un problema con el aire acondicionado y lo solucionaron super rápido.
Stayed 2 nights in Jun 2023

2/10 Terrible

Ramón

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Cama para tirar a un contenedor y ruido

La cama era peor que una cama recogida de un contenedor somier roto se movía y no hablemos del colchón con más baches que laN2 un folladero imposible dormir con dos lesbianas follando hasta las 4:00 de la madrugada llegue agotado y me fuy más cansado por la mañana nada aconsejable si buscas descansar
Stayed 1 night in Nov 2022