4/10 Poor
Verified traveler
13 February 2020
Liked: Cleanliness
1. Booked through Orbitz but Mammoth Reservation Burea did not enter the booking into their system. Could not find it when we reached there for check-in. We were told that the reservation email came after-hours and hence wasn't entered (seriously?).
2. The place was not ready due to above. We were made to wait so that it can be cleaned.
3. We were handed keys so that we can enter upon phone-call confirmation by the management that the place is ready. The key did not work cause they gave us a patio closet key and not the main entry key. :|
4. The place is run by a bunch of kids, literally- who had no clue of running a service or authority to make decisions.
5. There was no internet in the place. Orbitz advertises that "Wifi is included".
6. There was no coffee in the place. All other supplies n condiments were available. When I called to ask I was told that I should bring my own coffee.
7. There was a fish hook in the bathroom floor mat which poked my husband.
8. We booked 2 king beds and a sofa bed. We got only 1 king bed, 2 twin beds and a sofa bed. Orbitz should correct the listing.
9. In all fairness, the condo was sufficient, well located and well stocked (except for the coffee).
Verified traveler
Stayed 2 nights in Feb 2020