Terrible Front Desk Experience – Needs Serious Improvement
I recently stayed at Motel 6 and had one of the worst front desk experiences I’ve ever encountered. We had booked three rooms, paid in advance, but when we arrived, the system only showed two. Instead of calmly helping to figure out the issue, the front desk girl — we believe her name was Britney, a young woman with purple hair and a bear — became loud, flustered, and downright rude.
She clearly didn’t know how to handle the situation and, to make things worse, when more guests arrived, she asked us to step aside so she could help others even though we were there first! We watched her help four other guests before I had to insist that she return to fixing our issue, which was entirely the motel’s fault, not ours.
It was obvious she was overwhelmed and shaking behind the desk, not knowing what to do. Frankly, Motel 6 management needs to retrain Britney and provide extra support at the front desk. No guest should be treated rudely or made to wait while staff fumble through basic booking problems.
I expected a budget hotel, but I didn’t expect budget service this bad.