"Wow for customer service. The staff were very helpful and welcoming. The room is spacious very new (renovated room). We had mountain views and balcony. I liked that the commode is separated from the shower/tub area. The hotel is walking distance to Alpe di Suisi and Seceda and main town. A good selection of restaurants. The hotel has a top rated restaurant. I cant rate it since I did not eat there. We liked the rooftop. The breakfast buffet was good, lots of choices. There is no pool in the hotel but there is a free one nearby. Parking is available.
A few issues I had: no airconditioning in the room, some days were okay since it was tolerable with the doors and windows open. Some bees and flies came in the room but not too bad. They stated that the heat is not usual here. The amenities is lacking such as no tissue, toilet paper is rough, no robe, no slippers. The shampoo/hand soap in one is a inconvenient. There is only one so when you shower you have to get it from the sink. There no hair conditioner. No minibar but there is a vending machine at the front of tge hotel. Food is not allowed in the room but we were allowed drinks as long as they are not dark in color since the carpet is new.
Again, customer service was superb. Everyone was awesome. They gave us a small gift which was really sweet."
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