2/10 سيّئ للغاية
Nicole
مسافر برفقة العائلة
4 نوفمبر 2025
عناصر لم تنل الإعجاب: النظافة، ووسائل الراحة، وحالة المنشأة ومرافقها
I recently stayed at this property and was extremely disappointed with the overall condition and cleanliness. For the amount of money I paid, I expected a clean, comfortable, and well-maintained home — but that was not the case.
When we arrived, there was a strong, unpleasant odor throughout the house. Every surface was dirty, the dishes had food residue on them, and the mattresses were stained gray and yellow. The beds were uncomfortable, and there were even bedbugs, which is completely unacceptable.
I had also paid extra to have the pool heated, but it stayed cold for most of our stay. The hot tub never reached a proper temperature, and the pool only became warm on the last day. While Vacasa did refund the heating cost, it was disappointing considering the overall price of the rental.
Many of the advertised amenities didn’t work. Only one TV functioned, half the lights didn’t turn on, the doors didn’t close properly, and neither grill worked. The garage was piled high with broken items from past guests. I specifically booked this home because it included bikes, but most were broken and unsafe to ride.
The worst part was spending part of my vacation cleaning and trying to fix things so my family could enjoy even a portion of what we paid for. This property is not being properly maintained, and it shows.
Vacasa should inspect and repair this home before renting it again. Given the poor condition and the amount of time we lost dealing with issues, I would not recommend th
Nicole
أقام 5 ليالٍ في شهر أكتوبر عام 2025