4/10 سيّئ
Amy
مسافر برفقة شريك
24 سبتمبر 2025
عناصر نالت الإعجاب: العاملون ومستوى الخدمة
عناصر لم تنل الإعجاب: وسائل الراحة
We stayed at The Charlee Hotel in Medellín, and our experience was very mixed.
On the positive side, the concierge service was excellent — Santiago was incredibly attentive and made sure we had all the information we needed to feel safe and well-informed about the city and our tours. Our room was clean with beautiful views, and the breakfast, while nothing extraordinary, was decent and a nice way to start the day.
Unfortunately, the service at the pool and rooftop bar was very disappointing. When we first went to the pool, we were told it was open, but no one was around to assist us — we couldn’t even get water. We asked for towels, were told they’d arrive in a few minutes, but no one ever brought them. Later that night, we decided to check out the nightlife at the rooftop bar. The host walked us in and handed us a card to scan the menu, but after that, we were completely ignored. Waiters passed us at least six times without stopping to take an order or even acknowledge us. After 20 minutes, we left and reported our experience to the front desk. When the manager came down, we mostly received excuses rather than a sincere attempt to address the issue.
To make matters worse, at checkout I noticed they were charging me the resort fee again — and it was doubled compared to what I had already paid at check-in. There was also an additional “insurance” charge that I never agreed to, which they removed only after I questioned it.
Note: heavy prostitution area
Amy
أقام 6 ليالٍ في شهر سبتمبر عام 2025
