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Crown Promenade Melbourne

3.5 star property
Hotel with a full-service spa, 5-minute walk to Crown Casino

Choose dates to view prices

Crown Promenade offers travelers 25 indoor swimming pools and a full-service spa for rejuvenation. The hotel features a restaurant, coffee shop/café, and bar/lounge, plus on-site golfing and shopping. Guests appreciate its location near Melbourne Convention and Exhibition Centre.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Room service
  • Housekeeping
  • Hot Tub
  • Parking available

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  • Pool
  • Free WiFi
  • Restaurant
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8.6 out of 10, Excellent, 1,000 reviews
The price is AED 534
AED 587 total
includes taxes & fees
14 Dec - 15 Dec
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About the neighborhood

Map
Whiteman Street, 8, Melbourne, VIC, 3006

What's nearby

  • Crown Casino - 3 min walk - 0.3 km
  • Melbourne Convention and Exhibition Centre - 5 min walk - 0.5 km
  • Collins Street - 10 min walk - 0.9 km
  • Marvel Stadium - 17 min walk - 1.5 km
  • Melbourne Central - 19 min walk - 1.6 km

Getting around

  • Flinders Street Station - 12 min walk
  • Flagstaff Station - 19 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Baci - ‬1 min walk
  • ‪Kingpin Bowling - ‬3 min walk
  • ‪Velvet Bar - ‬1 min walk
  • ‪Crown Atrium - ‬2 min walk

About this property

Crown Promenade Melbourne

Hotel near Crown Casino
A short walk from Melbourne Convention and Exhibition Centre and Collins Street, Crown Promenade Melbourne provides golfing on site, a casino, and a terrace. Take some time to relax at the onsite spa. In addition to shopping on site and dry cleaning/laundry services, guests can connect to in-room WiFi.
Other perks include:
  • Tennis courts, laundry services, and multilingual staff
  • Luggage storage, tour/ticket assistance, and an elevator
  • A front-desk safe
Room features
All 465 rooms offer amenities such as safes, WiFi, and room service.
Extra conveniences in all rooms include:
  • Coffee/tea makers and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi

Food and drink

  • A bar/lounge

Things to do

  • Casino
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • Tennis

Family friendly

  • Living room

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Living room
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crown Promenade Hotel Southbank
Crown Promenade Hotel
Crown Promenade Southbank
Crown Promenade Melbourne

Frequently asked questions

How much is parking?

Onsite parking is available at the property.

What time is check-in at Crown Promenade Melbourne?

Check-in begins at 2 PM.

What time is check-out at Crown Promenade Melbourne?

Check-out is at 11 AM.

Where is Crown Promenade Melbourne located?

Located in Southbank, this spa hotel is within a 10-minute walk of Southbank Promenade, Crown Casino, and SEA LIFE Melbourne. Collins Street and Melbourne Convention and Exhibition Centre are also within 15 minutes. Flagstaff Station is 19 minutes by foot and Melbourne Central Station is 23 minutes.

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Crown Promenade Melbourne Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 713 out of 1002 reviews
Rating 8 - Good. 228 out of 1002 reviews
Rating 6 - Okay. 40 out of 1002 reviews
Rating 4 - Poor. 10 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and wonderful resort in Southbank
Stayed 3 nights in Oct 2025

10/10 Excellent

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing and the member of staff on reception was the same member of staff who checked me in and out and was very helpful and friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Robert James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location to Southbank, highly recommended
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Great place to stay.
Stayed 1 night in Apr 2025

8/10 Good

RJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice 9/10

Very pleasant, offered room upgrade. Great location.
Stayed 2 nights in Jun 2025

10/10 Excellent

Vivien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful and special. Valet parking makes it easy.
Stayed 1 night in Apr 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top level accomodation location and service
Stayed 1 night in May 2025

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two Day Shopping

Crown Promenade is a good place to stay for food and the ease of walking or taking a tram into the city.
Stayed 2 nights in Jun 2025

8/10 Good

marcus

Liked: Cleanliness, amenities, property conditions & facilities
Midweek family getaway do the bad weather
Stayed 1 night in May 2025

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

6/10 Okay

nancy

Liked: Cleanliness, amenities
It was central to Crown Casino. Disappointing reception was understaffed waited 40 mins to check in. Hoysekeeping vould ve better. No complementary biscuits with coffee like other hotels. Pricey for what you pay for. We had the corner king room view was lovely but nothing more.
Stayed 2 nights in Aug 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 2 nights in May 2025

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No hot water for a morning shower. Issues with check in. Overall a very disappointing experience
Stayed 1 night in Aug 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Friday night stay at this time of the year and breakfast included, the prize on Expedia was AMAZING
Stayed 1 night in Dec 2024

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

2/10 Terrible

Gary

Disliked: Staff & service
I was refused by management to stay at the facility as i did not have my drivers license or passport. i did however have my APEC card with phot ID which is issued by Department of Immigration and is a valid form of Photo ID however the manager said it was a fake ID and would not accept it. therefore i lost my non refundable two nights accommodation. Pathetic customer service by management of the hotel. i had shown them by booking confirmation but they did not give a hoot. i had heard from others they were turning people away as they had overbooked the hotel Negative 5 rating
Stayed 2 nights in Aug 2025

4/10 Poor

JOHN

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not happy with our stay this time. We have stayed at the Promenade for many years and were disappointed when we arrived to be informed there is no longer in-room dining. This is something that should be noted on the system as this has changed just as of a couple of months ago. If we had known this we would have stayed elsewhere
Stayed 1 night in Nov 2024

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
There was blood on my pillowcase, there was something smeared on the wall and toilet was continuously running.
Stayed 2 nights in Nov 2024

4/10 Poor

Manda

Disliked: Cleanliness
Room had dirty towels left from Previous people. Staff said would txt when room ready. Knew we were waiting in the lobby, never got text , checked for the third time at 3pm, room ready, concierge said yeah talk to front desk about it. So they can say sorry? Lol not wasting any more time in the lobby
Stayed 1 night in Oct 2025

6/10 Okay

Enna

Disliked: Cleanliness
.
Stayed 1 night in Oct 2025

10/10 Excellent

Vikramjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!!
Stayed 1 night in Oct 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with the service and the quality 🙌
Stayed 2 nights in Oct 2025

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025

10/10 Excellent

Mohit kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good 🔥
Stayed 2 nights in Aug 2025