4/10 سيّئ
Zachary
مسافر برفقة العائلة, مسافر برفقة مجموعة
2025 أغسطس 4
عناصر لم تنل الإعجاب: النظافة
I try to always leave positive reviews but unfortunately this one is very difficult to find the positives for Casa Ocean. We were a group of 7, consisting of 4 rooms. We checked in late and are very thankful for the gentleman that waited for our arrival. When entering my room the moldy smell hit us immediately. The gentleman agreed, stating something wasn’t right and was kind enough to move me into a new room, after requesting. My new room had hair EVERYWHERE - all over the clean towels, the shower, both the bathroom and bedroom floors, and on the bed - including under the comforter. I went back to the front desk however, the gentleman was gone, as I expected due to our late arrival. I sent an email to management and decided I had to unfortunately book a room nextdoor at the Balfour for the night. The next morning, I returned to Casa Ocean to further discuss my concerns and the lady running the front desk was extremely rude. Not only to myself but also a fellow guest who was requesting clean towels, stating the guest should’ve removed the “do not disturb” sign on their door that morning. All I asked is that my room be re-cleaned correctly this time. My room was cleaned again, although still not great. I eventually decided it was best I clean the room myself and purchased cleaning supplies from Target, along with bedding. Others in my group also expressed concerns with their rooms as well-dirty floors/beds. Positives-distance to beach. Cons-very dirty hotel.
Zachary
أقام 4 ليالٍ في شهر يوليو عام 2025
