"Staff was helpful from the start. Hotel provides courtesy shuttle to the hotel from Kawaguchiko station. Staff welcomes you into the hotel and guide you to your room. Staff will explain how to use any amenities such as the open air bath. Our room used a futon and a staff will come by and set up the room. Much like other reviews, hotel is outdated and quite far from any convenience store or restaurant."

"Best location possible. This hotel is a perfect time capsule. Everything is so charming and the service is spectacular. Onsen had amazing Mt Fuji views plus there is option for hot bath, cold bath, and sauna. Hotel next door did not have that. Breakfast is so delicious, you have to take part. I'm so so happy I stayed here and hope to stay again soon. "