"Staff was mean and not helpful at all even when asked for water they said they were out of water bottles for two days never will I ever stay here definitely don’t recommend"

"I made my reservations on July 14th for a king bed with pull out couch. My room was booked for $409 with taxes and fees already included. When I got to room it was very small with one king bed. They said the hotel was overbooked by Travelocity. How was it overbooked over 3 months ago? The put a cushion about 2ft by 6ft in room to sleep on floor. To top it off they charged me $509 on my card for room. Not happy at all. Want to know who owes me money back. Couldn't find another room...