2/10 سيّئ للغاية
maureen
مسافر برفقة العائلة
2023 أبريل 18
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
Frustrating
This place is listed as Gloria Beach Lodge but it does not exist at the given address on the confirmation email. The phone number is a Ukrainian one. To contact this number after many attempts was futile.
A message was sent via a local number and a local who contacted me 6 days later .In the meantime my family and I had to find alternative accommodation for those 6 days.
Unfortunately I had a second booking of 2weeks with same lodge which ended up being a hotel called Tradewinds which is advertised as Tradewinds but with the same incorrect address as the non existent Gloria Beach Lodge, After contacting hotels.com many times over this 6 days I was given a refund. If I am to review Gloria Beach Lodge it will be Tradewinds I am reviewing because I had to stay there a few days to honour the unfortunate prebooking.
The room wasnt cleaned only the bedsheets changed whilst we went on safari for 3 days.
The electric jug was disgustingly filthy
There was no hot water at all. We had a young child and the weather was humid.
There was no privacy as the 2 front windows were transparent and there were no curtains.
Our bedroom window was viewed by guests using their patio.
The other windows looked out to the workers living space.
We couldnt use the pool as it was quite filmy and dirty.
I have been using hotels.com for more than10 years and t I have never experienced this
The property is still advertising on different accommodation websites as Gloria Beach Lodge.
maureen
أقام 13 ليلةً في شهر أبريل عام 2023