Does Neptune Paradise Beach Resort & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Neptune Paradise Beach Resort & Spa pet-friendly?

No, pets are not allowed at this property.

Self parking is free at this property.

What time is check-in at Neptune Paradise Beach Resort & Spa?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Neptune Paradise Beach Resort & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Neptune Paradise Beach Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Neptune Paradise Beach Resort & Spa?

Yes, the property is all-inclusive. Food and beverages are included (with some restrictions).

Where is Neptune Paradise Beach Resort & Spa located?

Nestled on the beach, this Galu Beach resort is within 3 mi (5 km) of Galu Kinondo Beach, Diani Beach, and Kaya Kinondo Sacred Forest. Colobus Conservation is 1.4 mi (2.2 km) away.

Neptune Paradise Beach Resort & Spa Reviews, Deals & Photos 2026

10/10 Excellent

Peter

12 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing place to go to, facilities and the staff were amazing, the beach was beautiful during the day and night, comfortable accommodation and food was in abundance and the drinks, all in all 5* from me

Stayed 7 nights in Jun 2024

10/10 Excellent

Karolina

19 October 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed for 11 days at Neptune Paradise, we had amazing time, room and bathroom has really good size, spotless clean thanks to our cleaner Mohamood, whole resort is very clean and well looked after, good variety of food, something for everyone, staff very friendly and helpful. No shops in walking distance, if you want to stay in this hotel, make sure you bring everything you need with you. Only negative thing is unfortunately the beach, big beautiful beach but you cant use it, as soon as you step on the beach you will be surrounded by bracelet ,safari etc sellers, even tho we said no multiple times they dont seem to understand and follow you everywhere you go, put us off from going to the beach.

Stayed 9 nights in Oct 2025

8/10 Good

Ronny

12 November 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradis på Neptune

Dette var igjen et fantastisk opphold. Servicen var upåklagelig, renholdet var likeså. Maten var også bra. Ikke så bra som tidligere opphold, men tipper at når hotellene generelt i Kenya slutter å blø på grunn av Coronaen så blir det nok samme standard som tidligere. Gleder meg allerede til å komme tilbake.

Stayed 6 nights in Oct 2021

4/10 Poor

Verified traveler

26 June 2019

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.

Stayed 8 nights in Jun 2019

10/10 Excellent

Hana, London

2 September 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune Paradise holidays

Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.

Stayed 6 nights in Aug 2018

8/10 Good

GREGOIRE

11 August 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon rapport qualité prix

Complexe sympa. Chambres moyennes mais bonne literie et au calme. Mention très bien à tout le staff restaurants et bars.

Stayed 10 nights in Aug 2018

10/10 Excellent

Verified traveler

30 July 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diani beach is a gem

Amazing beach front ! white sands, clean and good food.

Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

30 July 2018

Liked: Staff & service

Disliked: Cleanliness

The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.

Stayed 6 nights in Jul 2018

8/10 Good

Chris, Zürich, Schweiz

22 March 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All inclusive Hotel am weissen Sandstrand

Die Hotelanlage ist gepflegt und liegt an einem weissen, breiten Sandstrand. Der Service ist für afrikansiche Verhältnisse effizient und auch äusserst herzlich und zuvorkommend. Wir hatten All Inclusive gebucht und das Essen war abwechslungsreich. Es gab für jeden Geschmack immer etwas, frische Gemüse, Salate und verschiedene Fleischsorten. Wir haben uns sehr wohl gefühlt und kommen gerne wieder!

Stayed 7 nights in Mar 2018

10/10 Excellent

Verified traveler

12 February 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous all-inclusive resort on pristine beach

Wonderful! Looking forward to staying at Neptune again.

Stayed 2 nights in Feb 2018

10/10 Excellent

Rebecca, Milano

7 January 2018

Liked: Staff & service, property conditions & facilities, room comfort

Sentirsi a casa

abbiamo passato 6 bellissimi giorni in questo resort.Dal primo minuto ci siamo sentite a casa e coccolate.il personale è molto gentile e disponibile e l'animazione è super.tutto il giorno ci sono un sacco di attività divertenti e gli animatori ci hanno coinvolte con estrema gentilezza e professionalità.ci siamo divertite da subito e per tutta la vacanza facendo sempre cose diverse.ogni sera c'è uno spettacolo diverso.la camera era spaziosa e comodissima.i diversi bar e ristoranti danno la possibilità di avere in ogni momento quello che si desidera.la spa offre molti trattamenti ed è pulita e in una posizione strategica.la spiaggia è facilmente accessibile e molto sicura,sempre controllata.grazie a Happy John,Daniel,Ronnie,MK,Alibaba,Ken,Andy,Moses e tutti gli altri per la bellissima vacanza.

Stayed 5 nights in Dec 2017

10/10 Excellent

Marina , Milano

29 December 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax e armonia estetica sull'Oceano Indiano

Mio marito e io ci siamo trovati molto bene, una settimana a cavallo di Natale 2017. Eravamo stanchi e volevamo solo riposarci in un bel posto all inclusive tra la natura. Così è stato!

Stayed 7 nights in Dec 2017

10/10 Excellent

Marf, London

24 December 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome location and Excellent Service

I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family. Thank you Staff of Neptune Hotel for making my holiday awesome.

Stayed 10 nights in Dec 2017

10/10 Excellent

lilu

22 December 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel with beautiful grounds.

It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience. I would definitely recommend.

Stayed 4 nights in Dec 2017

8/10 Good

Winnie, Nairobi

29 August 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!

Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!

Stayed 2 nights in Aug 2017

8/10 Good

Stephanie

6 June 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Empfehlenswert

Einziges Minus sind die nervigen Beach-Boys am Strand. Ansonsten eine wunderschöne Anlage mit tollem Service. Essen war nichts für Veganer und könnte auch ein bisschen abwechslungsreicher sein. Vor allem das Frühstück bot wenig Abwechslung. Wer jedoch Pancakes, Waffeln und Omelettes liebt, kommt hier auf seine Kosten.

Stayed 9 nights in May 2017

10/10 Excellent

Poppa Jones, Texas

30 April 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Texan's in Paradise

We stayed in the garden area in two upstairs rooms. Very clean and was comfortable with outside balcony. Basically just used the place for sleeping. If we didnt have anything planned for the day we spent time at the large pool with swim up bar. Douglas is a great guy and he took care of us while we were there. When the pool closes at 6 PM, we just headed over to the main bar and Gerald was the man of the hour. The Resort had entertainment at 9 PM every night that we were there and was awesome. All of the Resort staff was great to us and restaurants were very impressive. Buffet style with all kinds things to try. The resort can make arrangements for fishing, snorkeling, scuba diving, etc.

8/10 Good

Zak, London

12 March 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Grounds, excellent staff

The hotel was extremely welcoming and each staff member does their bit to make you feel welcome. The grounds are very pleasing and relaxing.

4/10 Poor

Karl, Dubai

7 March 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fell well below my expectation

-Overall I would not come back here again, I was not impressed Staff: Most of the staff in the restaurant were not attentive and were very slow in processing orders. The staff at the cooking station were not friendly. On the other hand, the security guards along the beach area were talkative to the point they would not leave us alone which I found to be very annoying when I travel so far away to relax, rather then to be constantly distrubed Food Quality: The food quality was utterly disappointing to such an extent that I would not feed it to my pet. The food has absolutely no taste whatsoever and needs drastic improvement Checking time: the checking time took way too long, approx 45 minutes Room design: the rooms need to be renovated and updated. Toilet did not flush properly

10/10 Excellent

Gregory

22 January 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem in gula beach

The location , the food, the servers, the beach!! Everything is incredible! This place is a gem! I want to go back !!

10/10 Excellent

Happy Couple, USA

19 April 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

Beautiful hotel and view! The merchants on the beach was a major black eye! The hotel and local authorities need to work on a better system to sell local merchandise and water activities....

8/10 Good

bernard, Paris

10 February 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Décevant

un très joli parc, beaucoup d'espaces, grandes piscines ,chambres très confortables avec grand balcon, des soirées sympathiques ,mais alors la restauration..........est en dessous de tout tant sur la qualité ( crudités tout juste fraiches ) que sur la variété ;de plus, le personnel est tout juste aimable ;Nous venons au Kenya depuis de nombreuses années c'est la 1re fois que nous étions confrontés à ce problème ;c'est vraiment dommage

10/10 Excellent

Verified traveler

20 January 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really was a Paradise

Lovely hotel with a stunning view of the beach, staff are amazing! Really friendly and helpful. Great spa facilities with cheap prices. Food choice was good with a great fresh fruit selection as well.

10/10 Excellent

Jade, UK

21 November 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, friendly and lots to do

The rooms were very nicely laid out and the beds were very comfortable. Plenty of sockets, a TV, a lovely hot shower and desks. The hotel was spotless and well kept. At mealtimes there was a lot of variety of food and they even had african specialities laid out to try. The food was very nice and the staff very attentive. The staff were very friendly all over the hotel offering to help with anything all the time. Stephen in the pool bar was fantastic and kept us amused for our whole stay. Our little one also enjoyed seeing Stephen whenever we went into the pool. The beach was beautiful and the sands were white although if you wanted reef you had to get a boat out as it was too far out; but there are plenty of people on the beach offering excursions for this and more. There was always entertainment on a night and the staff were always ready to refill your drinks. Overall, really enjoyed our stay and would stay again.

10/10 Excellent

Aharon

3 September 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

מלון הכל כלול

היינו 6 בשני חדרים. מי שרוצה חופשת בטן גב על שפת ים באוירת הכל כלול - זה המקום. קומפלקס גדול של מבנים בעלי ארבעה חדרים כל אחד המשתרע על שטח גדול במורד גבעה. מבני הבלוי - חדר האוכל, הבארים, בריכות השחיה ומתקני הספא מרוכזים בקצה הנושק לים. הכל מוקף במדשאות ענק מטופחים מאד. רק תשמרו על שקיות הבוטנים מפני הקופים.

Neptune Paradise Beach Resort & Spa

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