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Krystal Monterrey

Property class: 4

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Near Macroplaza and Auditorium Pabellón M, Krystal Monterrey invites you to unwind with an airport shuttle, shopping on site, a coffee shop/cafe. Relax in the sauna or steam room before dining at Cafe Flores for breakfast, lunch or dinner. Take advantage of free in-room WiFi and dry cleaning/laundry services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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About the neighborhood

Located in Monterrey Centro, a neighborhood in Monterrey, Krystal Monterrey is near a metro station. Monterrey Metropolitan Museum and Museo de Arte Contemporáneo are cultural highlights, and some of the area's attractions include Mexican Professional Baseball Hall of Fame and Parque Espana. Looking to enjoy an event or a game? See what's going on at Arena Monterrey or Estadio Universitario. Visit our Monterrey travel guide
Map
Calle Corregidora 519, Monterrey, NLE, 64000

What's nearby

  • Fuente de la Vida o Neptuno
    Fuente de la Vida o Neptuno
    3 min walk - 0.3 km
  • Paseo de Santa Lucia riverwalk Fuente del Crisol at Parque Fundidora Park at Night with Cerro de la Silla at the background, Monterrey, Nuevo Leon, Mexico
    Santa Lucia Riverwalk
    9 min walk - 0.8 km
  • Fundidora Park
    Fundidora Park
    4 min drive - 1.6 km
  • Macroplaza
    5 min walk - 0.5 km
  • Auditorium Pabellón M
    7 min walk - 0.6 km

Getting around

  • General I. Zaragoza Station
    4 min walk
  • General Mariano Escobedo Intl. Airport (MTY)
    27 min drive

Restaurants

  • Sierra Madre Brewing Co.
    2 min walk
  • Starbucks
    1 min walk
  • Panem At Hotel Kavia
    2 min walk
  • 1900
    1 min walk
  • Zhen bao express
    3 min walk

About this property

Krystal Monterrey

Upscale hotel near Macroplaza
An airport shuttle, shopping on site, and a coffee shop/cafe are just a few of the amenities provided at Krystal Monterrey. For some rest and relaxation, visit the sauna or the steam room. The on-site Mexican cuisine restaurant, Cafe Flores, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Babysitting (surcharge), a TV in the lobby, and a 24-hour front desk
Room features
All 207 rooms boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Sofa beds and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with satellite channels
  • Coffee/tea makers and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to noon for a fee: MXN 224 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cafe Flores

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Stereo
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 7 meeting rooms
  • Business center
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 12 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 224 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Fiesta Americana Hotel Monterrey
Fiesta Americana Monterrey
Fiesta Monterrey
Monterrey Fiesta
Fiesta Americana Centro Monterrey Hotel Monterrey
Fiesta Americana Monterrey Hotel
Monterrey Fiesta Americana
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Frequently asked questions

Does Krystal Monterrey have a pool?

Yes, this property has an indoor pool.

Is Krystal Monterrey pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Krystal Monterrey?

Check-in begins at 3 PM.

What time is check-out at Krystal Monterrey?

Check-out is at noon.

Does Krystal Monterrey provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Krystal Monterrey located?

Located in Monterrey Centro, this hotel is within a 10-minute walk of Monterrey Metropolitan Museum and Macroplaza. Fundidora Park is 1.2 mi (1.9 km) away. General I. Zaragoza Station is only a 4-minute walk and Padre Mier Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Monterrey Reviews

8.4

Very Good

8.6

Cleanliness

9.2

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 135 out of 264 reviews
Rating 8 - Good. 71 out of 264 reviews
Rating 6 - Okay. 32 out of 264 reviews
Rating 4 - Poor. 17 out of 264 reviews
Rating 2 - Terrible. 9 out of 264 reviews

Reviews

Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable y educado
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

JOSE FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es muy buena e igual en desayuno bufet
Stayed 1 night in Apr 2026
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, el hotel tiene buena instalaciones pero se nota el deterioro. El personal muy amable. El estacionamiento tiene un costo de 180 por valet parking.
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Blanca

Liked: Cleanliness, staff & service
Staff nice, great location, too old
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

iskra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little old
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Edgar

Disliked: Cleanliness, amenities, property conditions & facilities
La habiatacion muy sucia con pelos (no cabellos) las sábanas sucias usadas no las habían cambiaron el baño asqueroso, las cortinas asquerosas hasta tocarlas para abrirlas daba asco, nos cambiaron de habitación y no mejoró mucho el baño igual sucio, al siguiente día que fueron a hacer el aseo solo mal hicieron las camas y cambiaron las bolsas de los cestos ese fue su aseo, baños llenos de moho, no vayan evítense una mala experiencia
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

MARIA DEL PILAR BUENO

Disliked: Cleanliness, amenities
Sucio y la comida horrible
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Bryan

Liked: Cleanliness, staff & service, amenities
Toilet wouldn't flush more than once an hour. AC didn't work Power in the building was intermittent in the rooms and required walking the stairs 8 flights up Bedding was worn-out They need it renovate
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

José Guadalupe

Disliked: Cleanliness, amenities, property conditions & facilities
En la información mencionan que tenían alberca y al preguntar en recepción nos dijeron que no cuentan con alberca. El estacionamiento te lo cobran. El baño tenía hongos en el techo
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Marco

Buen hotel, totalmente recomendado.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ERICK

Liked: Cleanliness, amenities, property conditions & facilities
Lindo todo
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, amenities
The room was old and did not have any serious amenities. The bathroom was moldy. The water did not come out properly and it was very shabby. The hotel is seriously out of date and the staff were very shoddy in dealing with any problems. I stayed six days, but would have left after the first day if I could’ve been assured of a refund for my stay. I would not recommend at this hotel.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Perfecto Medrano

Liked: Cleanliness, amenities, property conditions & facilities
Habitacion limpia, personal de recepción no tan amables, estacionamiento con costo y o respetan precio de desayuno de acuerdo a la página expedia
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicacion y condiciones del hotel muy buena, la limpieza y la vista de la habitacion excelentes.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Victor Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente experiencia
Stayed 3 nights in Apr 2025
Verified

4/10 Poor

Gabriela Alexandra Loyo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sábanas sucias y no las cambiaban, las toallas igual, si no pedíamos no ponían, no había jamón en el baño y tuvimos que hablar para que pusieran. Servicio de televisión reportamos que no había desde día 1 y nadie fue en los 4 días que estuvimos. Falta de higiene y servicio
Stayed 3 nights in Mar 2025
Verified

6/10 Okay

Angel

The hotel is localized very closely to Parque Fundidora.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Carlos Alberto Arellano

Liked: Amenities
Descuidado el hotel, instalaciones, amenidades y personal. Usan toallas raidas, no había toallas de mano y ni shampoo. Tuve que pedir dos veces para que me hicieran caso. El hotel está bien en términos generales, pero podría beneficiarse de mayor atención a detalles.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Carlos Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Siento que a los cuartos les falta calidez, el mobiliario que tienen es muy básico. Además, el internet es muy lento y mi lavabo estaba tapado y nunca lo fueron a revisar.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mel hotel es cómodo y accesible
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Ana Garcia de Presno

Liked: Cleanliness, staff & service
Good hotel bit no the best area
Stayed 1 night in Feb 2025
Verified

8/10 Good

Gracia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, bonitas instalaciones.
Stayed 3 nights in Jan 2025
Verified

2/10 Terrible

Verified traveler

Disliked: Staff & service

Pésimo atención a cliente

Buena ubicación, cama no tan cómoda y pésima atención a cliente. Toman tus pertenecias y resulta que nadie fué, no te resuelven y te responden de mala manera.
Stayed 2 nights in Jan 2025
Verified

6/10 Okay

Alberto

Disliked: Cleanliness, amenities
Muy mala experienvia en el Krystal Monterrey. No servia el aire acondicionado en la habitacion. Orbitz por favor saquen de su site que dice q tiene alberca… no la tiene y hacen mas de 5 años q no tiene. La convirtieron en espacio para conferencias. Las personas q alli trabajan la mayoria son demaciado serias. No son amables… aparte de los del desayuno y uno de los maleteros. El cuarto dejo mucho q pensar. Las llaves del agua son viejas y tiran agua por todos lados… el hotel tiene mas de 30 años y asi mismo las toallas tienen el mismo tiempo. Todas deshiladas y viejas. La realidad q le doy 3/10. La ubicacion no es mala pero esta miy feo al salir por el lado del restaurante… todo sucio y apesta mucho. Una de las noches la temperatura subio a 82F q don 28C y nonpodiamos dormir… el aire lo controlan en el hotel pues ni modo tubimos que hecharnos agua por encima fria por poder descansar un poco. La verdad me arrepiento de haberme quedado aqui. Sorry!
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

benjamin

Liked: Amenities, property conditions & facilities
Goof
Stayed 5 nights in Nov 2024