4/10
Quite disappointing. Extremely displeased. I had thought a 5* hotel like Taj everything would be like clockwork. But it was poorly handled. The only nice thing was an upgrade to suite level based on my Mom's neuropathic and quadriplegic condition. After this, the butler services had to argue about the same thing every morning for over half hour -two three managers each day it took to get a breakfast delivered to the room for a diabetic critically-ill patient on two days taking ten different tablets, nebs and other service to be performed. It was so very exhausting after two months of hospital/ICU, I thought finally at Taj 5* we'll get some peace and quiet. The housekeeping staff left the door open and could not get a comforter and bedsheets for well over half hour letting my Mom shiver at night. While doing my bed, the housekeeping staff in the morning yesterday got extremely close to her knowing she cannot move. It was so disgusting to watch I had to yell at him to stay back. Then, the waste of time talking the same thing to ten different staff and managers - disturbing us, and creating a lousy experience for us at Taj. The constant knocks and doorbells - one housekeeping staff even attempted to enter the room while we were there. The dinner served that I had paid for was in bowls like katoris and they said only one dish per person (not buffet). Then, the butler service threatened me with security when Mom was having a medical issue. The extra bed was not made.
Reshma
أقام ليلتين (2) في شهر مايو عام 2025
