"At check in, they kept insisting we have not paid for our room!, we had to show her our cc statement that it’s paid for. They won’t give us a room with a view, even though we were the only people staying there. We had to keep our curtains closed throughout as it was directly to an open top of the next building. At checkout, we were asked to pay for our room again! On our insistence, they let us go, as I said’ we paid for our room when we booked! Nice hotel, but the insisting that we have not...

"Staff is super friendly and helpful, helped us to organise sightseeing tours and let us leave our luggage while we went to Sapa. Breakfast is good and you can order Vietnamese coffee. Great location. Rooms are well equipped and laundry service is fast."

"There is no sound insulation at all, and the most shocking thing is that morning coffee is not free."

"Sapaxa Spring Garden Ecolodge has been the highlight of our trip to Sapa. It truly has been an immersive experience in the beautiful and peaceful countryside. The bungalow style suites consisted of comfortable, cozy beds and bedding which includes all the necessities that any hotels can offer. The suite felt like an haven of relaxation and provided us with great privacy. We particularly enjoyed waking up and sitting on the porch overlooking the views while sipping on coffee each morning or...