Our check-in experience at this property was extremely unpleasant. From the outset, we felt unsafe. The person who welcomed us appeared to be visually impaired and couldn't even read our booking number from our phone. His role was unclear—he handed us the room keys and then disappeared. After he left, the entire lobby was left in darkness, as he had turned off the lights.
Both the neighborhood and the property felt unsafe. One of our rooms had a strong, pervasive smell of cigarette smoke that wouldn’t dissipate, even with the windows open. The lobby also reeked of sewage, making the entire environment unbearable. It’s hard to believe anyone could stay here, and I now question the authenticity of the glowing Google reviews. In fact, they called me a "big liar" in response to my review on Google, which is shocking and unacceptable.
I strongly believe Napoli Suites should be reconsidered for inclusion on the Orbitz platform. This property is not up to the standard I have come to expect from Orbitz.
