If this booking was any indication, VRBO's entire platform is fully deprecated. I hadn't previously been aware, but apparently the whole platform is owned and/or operated by Expedia now(of course, that's neither here nor there, technically, but in my experience, the largest corporations have consistently deprecated their own services in pursuit of maximum profit).Upon our arrival to Nashville, the host was unable to communicate with me via the VRBO platform, VRBO customer service has blamed the host, and no one seems to be able to explain how or why it happened, even now, a week later, I've not heard anything back on what went wrong, or what anyone plans to do about it.Ultimately, this resulted in an hours long delay to our check-in, most of which was spent with me trying to get someone to address the problem, further delaying other activities we had planned that evening.Further, this review interface appears to provide no explanation for what the star ratings I'm being expected to give are associated with, it's just a list of star ratings with no words.The unit itself was livable, but came with several pre-broken items, including door knobs(one of which I fixed), broken patio furniture, a broken closet door, and there was a complete lack of any shelving in the master bathroom's shower, meaning all shower toiletries were only able to be placed on the shower floor. Suffice to say, if I was the owner of this unit, I'd be looking for a new property manager right now.