2/10 سيّئ للغاية
KRISTA
1 نوفمبر 2025
I called the hotel before I booked my stay about check in times back in July. I explained in detail when I was landing at the airport and what time I would be at the hotel. I was landing at 11:08 pm on 10/25 and would be arriving at the hotel after midnight. I asked the agent if that was going to be a 25th check in or 26th check in. The agent said the 26th, so that is what I booked. I called on Oct 23, 2025 @ 2:25 pm and spoke to someone about my upcoming reservation to confirm with the hotel my late hour arrival, and they said I was all good.
Fast forward to my arrival date, my plane was delayed due to staff shortage and then again for weather concern. So I arrived almost 3 hours late (on 10/26/2025 @ 1:30am). Because of the weather delay, I wasn't able to pick up my rental car, so I took an Uber to my hotel ($50) arriving at about 2 am.
When I walked in the Hyatt Hotel, I told them I had a reservation and they told me that they had no availability, they were totally sold out. I was floored. I told the front desk agent that I had called and spoke to someone at the hotel just days before and was told I was all set. The front desk agent said that my reservation was scheduled for the 26th at 3pm. I had explained that I had called before I made the reservation and spoke to someone at the front desk at the hotel. Explained everything to young lady. She said I didn't have a reservatuon
KRISTA
أقام 3 ليالٍ في شهر أكتوبر عام 2025