Mercure Charlestown

Property class: 4

Choose dates to view prices

Reviews

8.2 out of 10
Very good
You can look forward to a terrace, a coffee shop/cafe, and a garden at Mercure Charlestown. The on-site Modern European cuisine restaurant, Madison Kitchen + Bar, offers breakfast, brunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
The current price is AED 452
AED 498 total
includes taxes & fees
19 Oct - 20 Oct

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Twin Room, Multiple Beds

A hotel room with two beds, a wooden headboard, white bedding, a nightstand with a lamp, and a framed picture on the wall.

Standard Twin Room, Multiple Beds

8.8 out of 10
Excellent
(14 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a chair, a nightstand, a lamp, and a painting on the wall.

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(35 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Privilege, Room, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a framed picture on the wall.

Privilege, Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A neatly made bed with a wooden headboard, a bedside table with a lamp, and a framed picture on the wall.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(6 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

A hotel room with two beds, a dining table with chairs, and a large window with a view of greenery.

Standard Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Adamstown Heights, a neighborhood in Newcastle, is home to Mercure Charlestown. The area's natural beauty can be seen at Lake Macquarie and Newcastle Beach. Merewether Ocean Baths and Newcastle Showground are also worth visiting. Visit our Newcastle travel guide
Map
109 Madison Drive, Adamstown Heights, NSW, 2290

What's nearby

  • A beach with a rocky shoreline, a sandy path, and a cloudy sky.
    Glenrock State Conervation
    4 min drive - 2.3 km
  • A coastal cityscape with a beach, a construction crane, and modern buildings.
    Newcastle Beach
    14 min drive - 10.0 km
  • Charlestown Square
    16 min walk - 1.4 km
  • Westfield Kotara
    3 min drive - 2.0 km
  • Banksia Reserve
    3 min drive - 2.0 km

Getting around

  • Kotara Station
    5 min drive
  • Newcastle, NSW (NTL-Williamtown)
    34 min drive

Restaurants

  • Highfields Azzurri Sports Club
    14 min walk
  • Sherwood Coffee
    3 min drive
  • Kahibah Hilltop Takeaway
    3 min drive
  • Mattara Hotel
    15 min walk
  • Guzman Y Gomez
    3 min drive

About this property

Mercure Charlestown

  • Upscale hotel near Lake Macquarie
  • A terrace, a coffee shop/cafe, and a garden are just a few of the amenities provided at Mercure Charlestown. The on-site Modern European cuisine restaurant, Madison Kitchen + Bar, offers breakfast, brunch, dinner, and al fresco dining. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool along with sun loungers
    • Free self parking
    • Full breakfast (surcharge), a water dispenser, and 1 meeting room
    • Concierge services, a computer station, and a TV in the lobby
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 53 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and sound-insulated walls.
  • Extra conveniences in all rooms include:
    • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
    • Bathrooms with showers and shower/tub combinations
    • 32-inch HDTVs with premium channels
    • Refrigerators, electric kettles, and daily housekeeping

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: Ecotourism Australia Sustainable Tourism. For more information on what this certification requires and verifies, please visit their website.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 9:30 AM for a fee: AUD 34 to 34 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Madison Kitchen + Bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 538 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1981
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 9 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
5 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 35 per night
Cribs (infant beds) are available for AUD 20.0 per night

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 34 to 34 per person
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some solar energy
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Mercure Charlestown have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Mercure Charlestown?

As of 11 October 2026, prices found for a 1-night stay for 2 adults at Mercure Charlestown on 19 October 2026 start from AED 452, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Charlestown pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Charlestown?

Check-in start time: 2 PM; Check-in end time: 9 PM.

What time is check-out at Mercure Charlestown?

Check-out is at 10 AM.

Where is Mercure Charlestown located?

Located in Adamstown Heights, this hotel is within 1 mi (2 km) of Charlestown Square and Westfield Kotara. Glenrock State Conervation and Banksia Reserve are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Charlestown Reviews

8.2

Very Good

8.4

Cleanliness

7.8

Location

8.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 362 out of 1001 reviews
Rating 8 - Good. 405 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 59 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
As we walked into the room it smelt damp and stale. There was mold all over the ceiling as well as the balcony of the room and the furniture looked tired and was falling apart
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient for what I needed.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and very comfortable
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The staff were very welcoming. Buffet was good. Great stay. Central to Charlestown and ice hockey rink.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and looked lovely. Staff were all friendly and helpful. I mentioned reason for stay so they informed me of washing machines facilities and they were free to use. Breakfast was fantastic. Would definitely recommend and stay again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the big breakfast, so much food, kitchen staff was great, also front of house service was 10 out of 10. Close to major shopping centres.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, comfortable room, good service, heaps of parking available. Only drawback was that the reception was locked up and unmanned when I was checking out (6am) and no note on how to check out/where to leave key (no box outside) so had to traipse around from the back of the property to the front in the dark where I was parked and leave my key under the front door. A sign on the internal locked reception door would’ve been helpful.
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hotel was fairly clean and well maintained, lighting in the bathroom was lacking and the room had just been finished being painted and the smell was very strong. There weren't enough blankets supplied for how cold it was either.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
We had a nice stay large comfortable rooms . Was clean
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times before always delivers high standard of accommodation and dining
Stayed 6 nights in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Block out blinds didn't completely fit windows, so light streamed in at each end. Toothpaste on sink, no shower gel or shampoo in containers. Terrible smell coming from bathroom, the sink was blocked. Did not report at the time due to having to be at the hospital until very late, but reported at check out, was told that a note will be left for housekeeping. We would not stay again
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable clean room in great location
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
out of town. but not too far. restaurant was good
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness
Breakfast excellent
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Nice and clean, perfect except for the aircon noise.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good. The noise exhaust fan makes in the bathroom is pretty bad, hope they wil look at it
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Amenities
It was ok but badly needs a full refresh and deep clean
Stayed 1 night in Feb 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
Room was ordinary, lamination peeling off the timber bedside table, cheap amenities, balcony filthy. No complain against staff though. Avoid this place if there are others available.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Lovely rooms however the palm trees need trimming due to hitting our hire car on the sides. And the cobblestone pathway does not feel secure to walk on for an elderly person . These could all be rectified easily making me leave a 5 star rating . We will definitely return . Great location
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy beds, tv with foxtel. Staff were lovely and accomodating
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
뜨거운 물이 안나옴
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great both evening and breakfast the next day. Its quiet and comfortable.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2025