"Yes"

"Stayed at this hotel twice but this time wasn’t that great. Was offered a room upgrade several days before and was never told that the room I requested wasn’t available until I checked in which would have been really helpful to know beforehand. Waited almost 45 minutes in the check in line. Watched people in front of me get offered a drink upon check in and I was not offered one. Valet took upwards to 30 minutes to both order and retrieve vehicle. Got assistance with luggage upon check in but...

"The room was filthy and had not properly been cleaned. There was bobby pins and hair clips in the bathroom. There was a distinct smell of old water throughout the hallways. "

"I love the staff at this hotel. Very friendly and accommodating. Truly appreciate everyone that we had an interaction with."

"The staff is wonderful!"

"So nice espectacular place"