"AC wasn’t working until a couple or hours later. Some of the outlets did not work. Hair dryer was broken. The fire alarm went off at 0230 and they were no announcements. Tried to contact the front desk and there was no answer. Lift at the entrance was not working and we had to haul luggage up the stairs. No help available to assist."

"Great hotel in a really good location"

"We had an amazing stay at this hotel! The spa, pool and sauna were great, especially after all the walking in Edinburgh. I would recommend this hotel to anybody vacationing here."

"Lovely Hotel, very comfortable, close to the Thames for walking. A bit further from the tube."

"The staff were very helpful and we only had coffee for breakfast. We really enjoyed the spa facilities in the partnered hotel. Which is where we really wanted to stay but there was no room when we booked."

"Clean, modern and spacious rooms. Excellent polite, helpful and friendly staff "