Is Station Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Station Hotel?

This hotel doesn't offer parking.

What time is check-in at Station Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

Where is Station Hotel located?

Located in Thorpe Hamlet, this hotel is within a 5-minute walk of Norfolk Broads and Norwich Riverside Walk. Dragon Hall and St Julian's Church are also within 10 minutes. Norwich Station is only a 2-minute walk.

Station Hotel Reviews, Deals & Photos 2025

2/10 Terrible

Rani

24 September 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No spoon for mixing coffee and rea with. Only 1 towel when booked for 2 people. Didn't feel safe.

Stayed 1 night in Sep 2025

2/10 Terrible

adam

15 September 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I would advise that no human being stay in this property, I wouldn't even let my dog stay here. Very dirty and smelly. Appeared to be an asylum hotel in all honesty. Very unhelpful staff, disgusting rooms with stains everywhere. Completely mis-represented in the pictures and description. Absolutely no parking available most of the time. Avoid at all costs.

Stayed 1 night in Sep 2025

6/10 Okay

Andrew

29 July 2025

Ok

Nobody on site at check in, phoned number and got instructions. Building is tired and not very comfy.

Stayed 1 night in Jul 2025

2/10 Terrible

Kurtis

15 August 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The hotel was dirty, dirty marks everywhere, carpets didn’t look clean. Room mirror was filthy. The towels in my hotel room were very damp. The Wi-Fi never works and the bed was really uncomfortable. It is a cheap stay but it still falls way short basic requirements. There was no one on front desk either to help with anything, it’s very strange.

Stayed 1 night in Aug 2025

4/10 Poor

Verified traveler

30 July 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No so good. No customer services and the place is run down not up to the standard as stated.

Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

22 June 2025

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Overnight stay

Room comfortable, unfortunately the room key did not have the entrance key attached which required assisted admission on return to the Hotel. The bathroom extractor fan worked but no light. Also no reading lamp available.

Stayed 1 night in Jun 2025

2/10 Terrible

Maureen

15 May 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The presentation was poor. The booking was an emergency family member in intensive care. The presentation was so bad I did not stay.

Stayed 1 night in May 2025

8/10 Good

Ann

26 September 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

spacious very comfortable room. Shower a bit cramped but easy to work. Convenient for trains and buses.

Stayed 1 night in Sep 2024

4/10 Poor

Pat

2 March 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I wouldn’t come here again

I didn’t like the busy road there is a loose drain when I car go over it it bangs

Stayed 1 night in Mar 2025

2/10 Terrible

Gabriella

9 October 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old and smelly, not for me

Budget hotel, you get what you paid for. Not for me, I’d rather pay a little more to be comfortable. Old and smelly!

Stayed 2 nights in Jul 2024

4/10 Poor

Sonia

29 December 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The net curtains looked like a cat had been climbing through them the towel felt like a piece of card .the wall had a lovely stain too. It took forever to gain access I had to make about 15 calls before I eventually got through. Then when I finally got in the internet was not working properly and I got no apology just told must be the weather???? It was not windy or rainy not even that cold to be honest I'd not bother again this isn't budget it's a mess the bedding was clean but quietly paper thin I'd give it A big miss there are better places at a better price

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

13 July 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Far from ideal!

When I arrived at the hotel, the outside looked rundown and unwelcoming. I waited until almost 2pm and rang the front doorbell, but no one answered, so I went for a short walk and returned to try the doorbell again. There was still no reply when I rang the doorbell, so I rang a phone number posted on the front door and left a message on an answer machine. I went for another short walk and on my return I was greeted by a member of the hotel staff. I was asked to pay the fee for my stay, but when I offered my debit card, was told that the hotel would only accept cash, so I then had to find a cash machine. I was given a choice of 2 rooms. The first was large and had a bathroom along a hallway, but had no tv. The second room was small, but had a tv and a shower room which had no curtains or door, which resulted in light and noise seeping into the bedroom. The hall up to the bedroom and the bedroom itself smelt musty. The mattress seemed thin and was uncomfortable, but I was so tired I did manage to sleep, only to be woken early by the noise of traffic on the road outside and light coming into the bedroom from the shower room window. There was a kettle, cup and tea, coffee etc but no teaspoon. There was no tv remote, so I had to go downstairs to the reception area to ask for one. There was a part toilet roll on the holder, used soap in a container in the shower cubicle and water left in the kettle. Dirty marks and dust on carpet & surfaces.

Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

14 July 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very basic.

When I arrived at the hotel, the outside looked rundown and unwelcoming. I waited until almost 2pm and rang the front doorbell, but no one answered, so I went for a short walk and returned to try the doorbell again. There was still no reply when I rang so I called a phone number posted on the front door and left a message on an answer machine. I went for another short walk and on my return I was greeted by a member of the hotel staff. I was asked to pay the fee for my stay, but when I offered my debit card, was told that the hotel would only accept cash, so I then had to find a cash machine. I was given a choice of 2 rooms. The first was large and had a bathroom along a hallway, but had no tv. The second room was small, but had a tv and a shower room which had no curtains or door, which resulted in light and noise seeping into the bedroom. The hall up to the bedroom and the bedroom itself smelt musty. The mattress on the bed was uncomfortable, but as I was so tired I did manage to sleep. I was woken early by the noise of traffic on the road outside and light coming into the bedroom from the shower room window. There was no washroom door or curtain on the washroom windowThere was a kettle, cup and tea, coffee etc but no teaspoon. There was no tv remote, so I had to go downstairs to the reception area to ask for one. There was a part toilet roll on the holder, used soap in a container in the shower cubicle and water left in the kettle. Dirty marks and dust on carpet & surfaces.

Stayed 1 night in Jul 2024

10/10 Excellent

Rimantas

26 October 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was clean, friendly stuff, good Wi-Fi!

Stayed 1 night in Oct 2025

2/10 Terrible

Kevin

14 September 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

My flight was delayed so I didn't get there until around 7pm. The door was locked, nobody answered by knocking on door or several phone calls. My cousin had been trying to contact them for days before to see if we could check-in later, again no answer. Do Not try to even start a booking for this place. 0/10

Stayed 1 night in Sep 2025

2/10 Terrible

Julia

30 August 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

When I arrived, the front door was locked, there was no-one on the desk inside and it looked abandoned. A mobile number to call on the door for checkin, called it, left a message. Another number was supposed to be the hotel number but when I called it, it said the number was not recognised. A third mobile number on the door so I called that one, message said the voicemail box was full so I couldn't leave a message. The paperwork clearly says the front desk is manned from 10am to 10pm - it was not. I eventually found a customer service number for Expedia. I called them and they tried to get hold of the hotel, I was on hold for ages. Eventually they said they'd put me through to the relocation team who would find me somewhere to stay instead. When I got through to them, they said they had to speak to the hotel before they could relocate me. More hold time while they tried to call the hotel. Then when they came back to me, I could hear them but they said they couldn't hear me. They gave me three warnings that if I didn't speak they would cut the call. I was shouting in the phone & could hear all the noise in the background but they said they couldn't hear me so they cut the call. I called customer services again - same sequence of activity, on hold, through to relocations, cut me off. Called again and this time told them I wanted a refund, waiting for this to be processed, they have to wait 72 hours. Still waiting and I have a ticket raised. Found somewhere else to stay.

Stayed 2 nights in Aug 2025

4/10 Poor

Tara

27 August 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Good location, but very poor service. I wasn’t given check-in details and had to wait outside for over an hour until another guest let me in. There was no staff on duty at any point, despite the hotel claiming to have limited reception staff. No WiFi, and my messages in an effort to resolve this were ignored. Very disappointing stay.

Stayed 6 nights in Aug 2025

8/10 Good

Dalasteen

1 August 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

It was good for the money and very convenient location.

Stayed 5 nights in Jul 2025

4/10 Poor

Dalasteen

25 July 2025

Communication was pathetic., couldn’t get no Wi-Fi, couldn’t get through to anyone., nobody cleans the room.yes it was cheap but terrible stay.

Stayed 4 nights in Jul 2025

2/10 Terrible

Ryan

18 July 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

0 stars

Couldn’t get into my room and no receptionist. Trying to get refund. I had stay somewhere else.

Stayed 2 nights in Jul 2025

4/10 Poor

Lyndsey

13 July 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor customer service

Didnt see a single member of staff. Front door was locked upon arrival, rung the doorbell, tried the two different numbers on the door and the one on their website, no answer. 10 minutes another guest let us in the door as they left. A list of names and room numbers were scribbled on a piece of paper on reception. We took ourselves to our room which was unlocked with the key inside. Room was VERY basic, dated and in need of some TLC. A lady returned my call about 15 minutes later, the person on the other end of the phone answered with "yes"... I said pardon, she said "yes". It was only because i recongnised the number that I said we were tryung to check in but someone else let us in and weve found our room. She aort of apologised and sais she was in the shower... During check in hours?On checkout we left the keys in the box on the reception guest, again no one was about.

Stayed 1 night in Jul 2025

8/10 Good

Josephine

6 July 2025

Liked: Cleanliness, property conditions & facilities

Value for money

Stayed 1 night in Jul 2025

4/10 Poor

Colin

18 June 2025

Liked: Room comfort

Disliked: Staff & service, property conditions & facilities

Arrived at hotel no staff. Lady also checking in called number displayed 15mins later member of staff arrived. Taken to my room which was in poor state. Tv not working no wifi curtains coming off curtain pole

Stayed 1 night in Jun 2025

4/10 Poor

Verified traveler

13 April 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Eugh

Blood on the pillow, poo stains on the towel, no one to help out with these. Bed was so uncomfortable and only got a few hours sleep. Won’t be coming back

Stayed 2 nights in Apr 2025

2/10 Terrible

Michael

28 February 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I appear to have been scammed

This is not a hotel. Upon arrival there was nobody present just a phone number on a locked door. The woman who answered my phone call claimed no knowledge of my name nor my hotels.com booking reference (even though hotels.com had collected payment and issued a booking reference). I had to book/pay for a different hotel. Hotels.com offer no means to address this fraud. It appears to be a scam.

Stayed 1 night in Feb 2025

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