6/10
Not happy with my stay at Moonbay Villas this time. We have stayed in Moonbay several times for the past years because it was just a walk away to some of the night spots and boardwalk. Service was great before. I am not happy with the customer service this time. The bedsheets and towels look worn out. Water from the shower floods the bathroom floor. When we checked out they were asking about 2 missing face towels that were not in the room in the first place. While we were sitting in the pool area early afternoon my husband ordered coffee the waiter told him they ran out of coffee beans. After a few minutes I questioned the waiter if you do not have coffee beans this early in the afternoon you can not serve coffee tonight or breakfast. The waiter then said they have instant coffee. He did not even bother to ask if we would alternate brewed coffee for the instant coffee. The staff needs more training in customer service. I hope to see improvement when we comeback.
Elizabeth
أقام ليلة واحدة (1) في شهر مايو عام 2025
