"The window was open when I entered the room and no screen so basically the cold outdoor air was entering the room and it was freezing."

"What stood out - and what we appreciated most - was the help we received when we needed to get to the airport. We arrived late at the hotel just to spend the night and catch our flight home in the morning. During the night, the airline sent an email saying our flight had been cancelled and we had been booked on another flight leaving an hour earlier! Luckily, we saw the email but with only about 1/2 hour before boarding. We rushed downstairs and as the shuttle was not there, a very nice man...