"Personel güleryüzlüydü"

"Room was immaculate. On departure I cut my finger very badly and the receptionist had no plaster or a first aid kit and eventually found me some toilet roll. Following this we ordered a taxi to the hotel but the lift was shut causing us to have to walk down flights of stairs with blood from my finger going all over my clothes and luggage and then we missed our taxi. I await your response."