Winíka Alterra offers a peaceful escape surrounded by greenery. Guests can book a rejuvenating massage at the spa, enjoy authentic Mexican cuisine at the poolside restaurant, or relax on sun loungers by the outdoor swimming area. The multilingual staff ensures a comfortable stay.
Palenque is home to Winíka Alterra. The area's natural beauty can be seen at Misol-Ha Waterfalls and Cascadas de Agua Azul. Visit our Palenque travel guide
You'll have the entire cabin to yourself and will only share it with other guests in your party.
Winíka Alterra
This smoke-free cabin features an outdoor pool, a microwave in a common area, and a refrigerator in a common area. Free WiFi in public areas and free valet parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and tour/ticket assistance. All 5 cabins provide free WiFi, furnished balconies, and sitting areas. Free bottled water, showers, and desks are among the other amenities that guests will find.
Winíka Alterra offers 5 accommodations with complimentary bottled water and complimentary toiletries. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. This Palenque cabin provides complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. Bathrooms include showers. Housekeeping is provided daily.
Recreational amenities at the cabin include an outdoor pool.
24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Food and drink
Shared kitchen access
Shared microwave
Shared refrigerator
Water dispenser
Bathroom
1 private bathroom
Free toiletries
Shower
Toilet paper
Towels provided
Living spaces
Separate sitting area
Outdoor areas
Furnished balcony
Garden
Terrace
Laundry
Laundry facilities
Work spaces
Desk
Climate control
Air conditioning
Pets
Service animals only (pets not allowed)
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Smoking not allowed
Services and conveniences
24-hour front desk
Daily housekeeping
Free bottled water
Multilingual staff
Tour and ticket assistance
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Mosquito nets
General
5 units
At least 80% lighting from LEDs
Built in 2016
Eco-friendly cleaning products used
Garden
Grey water recycling system
Solar energy
Water dispenser
Water-efficient toilets
Policies
Check-in
Check-in time starts at 2 PM
Contactless check-in available
Check-out
Check-out before 12:30 PM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Airport shuttle fee: MXN 2000 per vehicle (one-way, maximum occupancy 6)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
We should mention
This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Property is also known as
Winíka Alterra Hotel Palenque
Winíka Alterra Hotel
Winíka Alterra Palenque
Winíka Alterra Hotel
Winíka Alterra Palenque
Winíka Alterra Hotel Palenque
Frequently asked questions
Does Winíka Alterra have a pool?
Yes, this property has an outdoor pool.
Is Winíka Alterra pet-friendly?
No, only service animals are welcome at the property.
How much is parking?
Self parking and valet parking are free at this property.
What time is check-in at Winíka Alterra?
Check-in begins at 2 PM.
What time is check-out at Winíka Alterra?
Check-out is at 12:30 PM.
Does Winíka Alterra provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of MXN 2000 per vehicle applies.
Where is Winíka Alterra located?
Situated in Palenque, this cabin is 1.8 mi (2.9 km) from Misol-Ha Waterfalls.
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Reviews
Winíka Alterra Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Winíka Alterra is a small, family owned hotel and resort. The property consists of eleven private cabins. They’re very well maintained and with all the amenities. The staff is very helpful, accommodating, and detailed oriented. All the meals were delicious, fresh, and locally sourced-made from ingredients found at the hotel’s on site farm. (They even make their own chocolate which is used in the duck mole, desserts, or served hot). The beds and bedding are very comfortable, The quiet, jungle environment makes for a restful stay. Our only suggestion would be to invest in entertainment options during rainy days, such as a ping pong table, card games, or family friendly board games.
Beautiful property with great staff and great food (all grown/raised on-site). It's a perfect home base for exploring Chiapas and the Palenque area. Would highly recommend.
Leah
Stayed 6 nights in Jul 2022
10/10 Excellent
BENJAMIN
19 April 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy buen lugar para quedarse si buscas estar entre la naturaleza. Recomendable.
BENJAMIN
Stayed 1 night in Apr 2025
6/10 Okay
Maria, Houston
8 July 2022
Liked: Cleanliness, staff & service
Súper amable el personal!
Pero
Un poco básico el hotel.
Están muy bonitas las cabañas, y la atencion del personal y los dueños excelente.
El único detalle es la entrada al lugar que es de terrazeria, y es un buen tramo, si traes carro bajito podrías batallar al entrar sobre todo si esta lloviendo.
Sehr schöne und gepflegte Anlage. Das Personal ist sehr freundlich und sehr bemüht. Die Zimmer sind sehr schön, allerdings von der Ausstattung ist fast nichts im Zimmer, zB keine Gläser oder Föhn. Man bekommt alles auf Nachfrage an der Rezeption. Der Weg von der Hauptstraße zur Anlage ist eine Katastrophe, sehr schlechter Weg!
Nous étions vraiment ravis d'avoir choisi le Winika Alterra. Nous avons beaucoup aimé la localisation—à côté de la route principale, mais néanmoins très tranquille... et un peu en retrait du site archéologique de Palenque. Nous avions vraiment l'impression d'être en pleine nature et coupés du monde. Certains clients ont émis quelques réticences par rapport à la route d'accès, mais nous ne l'avons trouvé pas très compliqué à négocier (cependant, je ne sais pas ce que ça donne en temps de pluie). Sinon, les bungalows sont très spacieux et propres, avec une très bonne climatisation. Le personnel est absolument adorable. Ils étaient vraiment aux petits soins avec nous et la nourriture au restaurant est assez bonne. Nous avons aussi profité de la piscine — vraiment top, étant donné qu'il a fait très chaud et humide lors de notre séjour à Palenque. Pour se rendre sur le site archéologique, nous avions déjà réservé un chauffeur par le biais de notre hôtel à San Cristobal de las Casas, mais nous avons vu des taxis à Winika Alterra. Du coup, j'imagine qu'il est assez facile de les commander.
Um oásis em Palenque! Refeições maravilhosas e a preço justo. Quartos amplos e confortáveis. Ótima localização para visitar as ruínas de Palenque. Staff extremamente gentil e atencioso. Excelente experiência!
Winika est plus qu’un hôtel c’est un état d’esprit, mêlant des prestations de grand confort et la protection de l’environnement. Les villas en bois décorées avec goût, la piscine écologique et le restaurant excellent nous ont enthousiasmés. Le personnel est très attentionné et les patrons sont adorables. A réserver d’urgence avant qu’il n’apparaisse dans tous les guides.
Winíka Alterra is a wonderful place to stay, lovely bungalows in tropical surroundings. Our children adored the ecological pool. The service is excellent (welcome drink, sofa bed prepared, towels and service at the pool, etc). The restaurant serves good food, with a nice view!
The access road is very bumpy and rocky, but once you are there, it's like paradise!
We stayed for 2 nights visiting Palenque ruins and Cascadas Roberto Barrios. We wished we booked for longer..