"Staff not helpful at all"

"The service was great, the room was clean but really small. Great location, for someone looking to explore Brooklyn. I would definitely stay here again."

"I’m big on customer service, so I do want to share one piece of feedback. Upon arrival, there was a bell attendant on his phone who did not offer to help, even as my daughter and I struggled to carry our bags up the stairs. That was the only downside of our stay. Otherwise, everything from start to finish was excellent. The staff was very attentive whenever we needed assistance, and the hotel is in a prime location—within walking distance to Little Italy, SoHo, and Canal Street, which made...