"Staff not helpful at all"

"Yousef and Chris were extremely helpful and pleasant. The hotel was clean and the room had a gorgeous view of the Manhattan skyline. The shower was nice and big- plenty of room to spread out your toiletries. The restaurant was small but perfect for a quick cup of coffee and a muffin to go. The chef/server was very nice! I really enjoyed my stay!"

"I’m big on customer service, so I do want to share one piece of feedback. Upon arrival, there was a bell attendant on his phone who did not offer to help, even as my daughter and I struggled to carry our bags up the stairs. That was the only downside of our stay. Otherwise, everything from start to finish was excellent. The staff was very attentive whenever we needed assistance, and the hotel is in a prime location—within walking distance to Little Italy, SoHo, and Canal Street, which made...