2/10 سيّئ للغاية
Alexandria
2025 أبريل 14
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
the hotel is beautiful- however this was one of the worst hotel experiences I have ever had. they came into our room “accidentally” on two separate occasions. they woke us up at 9 am, then again at 9:30 for housekeeping (even tho the privacy light was on). in the second night, a slipper was misplaced during the clean. definitely had 2 to begin with as they were worn the night before. they said there’s nothing they can do and if it turns up they’d let us know. we ordered room service on more than one occasion. food came cold and wrong. every. single. time. there was a weird drilling sound all night (finally stopped around 3:30am) on our last night, which we didn’t even complain about because at this point we were so over it. and the worst of them all- there was a disgusting and inappropriate incident in their sauna with a male member or perhaps guest, which I would rather not get into too specifically. anyways, when I informed the attendant his response was “well the man looks normal”. this hotel is not safe for women, not respectful with their disturbances, can’t get orders correct, and does not deserve to have 5 stars. I will say the staff was nice, but with the money you pay to stay, there should not be even one of these incidents to complain about.
Alexandria
أقام 6 ليالٍ في شهر أبريل عام 2025