I don’t care how nice your property is, if the service is horrible it ruins the experience. Beautiful property, but if you plan on eating you should go off property. Stayed there in a Tuesday and I called for room service after 7:30, excited to place an order after a long day and I was told the wait would be an 1 hr and 4 minutes. I asked if it would be faster if I go into the restaurant, I did and there wait was 45 minutes. The host said the bar was first come first serve, I asked if there was any room at the bar, and his response was they don’t keep track of the bar seating in a time that indicated that he couldn’t be bothered. Then I went to the front desk to see if anything could be done, I was told by Scott I could always order Uber Eats, because when you come to a 4 star hotel you want to order in fast food. He also had a bit more attitude than necessary. The correct way of dealing with the situation would have been to apologize for the excessive wait, and offer to see if he could get me something to hold me over. A fruit cup, salad, a roll, basically anything. It doesn’t take a lot to turn a bad experience into a good one, if you try. When I checked out they said someone would reach out to me, that never happened.