Find all hotels by Best Western in Philadelphia, NY

"Goood"

"Place was clean but needs update!"

"Clean Room, Very Professional staff, good breakfast, nice gym. Pool was closed for past 2 months. Heating was very noisy. "

"The room and entire hotel were clean, comfortable, and beautiful. The staff was very friendly. "

"Staff very friendly "

"Staff is amazing and the room was clean "

"Staff was very polite, the room was beautiful and the pool was awesome!! "

"Excellent! "

"First off we were unaware that this location was used for DHS (homeless housing). We were in a bind and this was our only option for a place to stay that was pet friendly and could be booked day of. The rooms were freezing and not heating for over 12 hours. The fridge was not working, the coffee pot was moldy, half the outlets and lights did not work. The door had one lock that barely worked and a deadbolt that spun and didn’t lock at all. There were drugs being used/smoked in the rooms Nextdoor that was seeping into our room. There were holes in the walls, random spray paint on the walls, mold in the closet as well. The building itself was not locked and anyone could walk in, there were multiple rooms through the building with doors wide open, if anyone walked in they could stay for free it seemed. The environment felt very unsafe. The staff was rude when we decided to leave on day two rather than staying the full 8 days we previously booked, we weren’t asking for a refund, just documentation stating we were leaving before our reservation ended. The front desk refused to give us documentation stating we were leaving and they also refused to give us the managers contact information. Later on we received a call from the hotel and they gave us a partial refund which we appreciate, but I feel it is necessary to warn others before booking that this place is not a family safe environment. "