Does Hotel 502 have a pool?

Yes, this property has an outdoor pool.

Is Hotel 502 pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 50 lbs per pet. A fee applies. Service animals are exempt from fees.

Where is Hotel 502 located?

Located in Alhambra, this hotel is 2.3 mi (3.6 km) from Saint Joseph's Hospital and Medical Center and 3.1 mi (4.9 km) from Grand Canyon University. Barrow Neurological Institute and Encanto Park are also within 3 mi (5 km). Camelback Rd - 7th Ave Station is only a 2-minute walk and Central Ave - Camelback Station is 7 minutes.

Hotel 502 Reviews, Deals & Photos 2025

2/10 Terrible

Verified traveler

22 January 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There was nothing good about this property. Pretty sure it only exists for drug deals and a prostitution ring.

Stayed 1 night in Jan 2017

2/10 Terrible

Dennis

11 July 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I will never stay there again. Hotel.com you need to be checking into some hotels you are listing!!

Stayed 3 nights in Jan 2017

8/10 Good

JASON

4 June 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

It was clean and accommodating

Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

30 May 2017

Liked: Staff & service, room comfort

Disliked: Cleanliness, property conditions & facilities

Eh.

Although the service at the front desk was good, our room was not what we had asked for. At booking we asked for a king sized bed and a crib as we were traveling with an infant and we got two queen beds because they had overbooked their hotel. We booked for 2 days,The vent in the bathroom did not work and the bathroom was always feeling muggy. The ice machine wasn't working, and the pool didnt seem clean. We hadn't done much research on the area where the hotel was, it just didn't feel safe. Overall we pretty much were there to sleep.

4/10 Poor

Verified traveler

30 May 2017

Disliked: Staff & service

Never again

Desk clerk was not real helpful. She was in her own world and was not as friendly as you would expect. Key did not work to room and had to walk all the way back to desk where the clerk proceeded to imply that it was probably my fault. Upon returning to the room, the key dd not appear to work again. After allowing the key to sit in the door for more than a minute, it finally opened. As this was a prepaid room, I decided to just go elsewhere.

2/10 Terrible

MARK, DENVER

26 May 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel 502 in Phoenix, Arizona

I had to get a last minute hotel and found Hotel 502 in Phoenix, Arizona. As i pulled up to the hotel, I was not sure if I was in the right place. There were no lights in the parking lot and the hotel looked like a Bates Motel from the outside and I feared for my safety in that area of town. My Uber driver had even mentioned that " she would not even feel safe leaving me at such a place". So I ended up looking for another hotel from another website. Hotel 502 was such a disappointment as well as cheaptickets.com that I cannot recommend the hotel and use cheaptickets.com after the customer service experience and the way it was handled.

10/10 Excellent

joan

26 May 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sleepy

I recommend this hotel to my mother, so it's good enough for you. Excellent, excellent customer services, very friendly, no bugs, very quite, clean, they even extended or checkout stay. Clean pool. Great price.

2/10 Terrible

Alex, Az

22 May 2017

Disliked: Property conditions & facilities, room comfort

The pictures fooled me

Apon getting there i was shocked at how lonley it seemed to be and seeing that it was the weekend it was really slow. The shower didnt work so i had to switch rooms

2/10 Terrible

David

19 May 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Save your money

One of the worse hotels I've stayed in. Beds were NOT comfortable. Bedding was rough. Building smelled. I'm surprised the shower head height met any building code. Some science here for those interested. The average adult male height is approximately 70 inches with a standard deviation of 4 inches. Therefore, 68% of adult males are between 66 and 74 inches in height. I'm just over 75 inches tall, so well within a reasonable height range. The shower head in this hotel was at the level of my collar bone. There is ZERO excuse for this in public accommodations. There are plenty of products on the market that can elevate the shower head without having to do a complete plumbing overhaul. The cheep SOBs that own and operate this hotel can't be bothered with providing reasonable accommodations. If you are super short, or don't mind having to get on your knees to wash your hair, then feel free to visit this pathetic excuse for a hotel. Otherwise, I highly suggest you find another place to stay.

8/10 Good

SUNNY

17 May 2017

Liked: Property conditions & facilities, room comfort

Property was not very well lit. Parking lot has a lot of trash and debris around.

8/10 Good

Cody

16 May 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Ehhh

It was goodnight but two people that worked the front were really rude and said we smoked in the room but we didn't. It was because of dirty shoes marking the sheets so we lost our deposit.

6/10 Okay

Verified traveler

15 May 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

wonderful

2/10 Terrible

illtown$ fine$t, phoenixtown usa

15 May 2017

Disliked: Staff & service, property conditions & facilities

Horrible, Very filthy . Looks abandoned

Very horrible . Our privacy was violated when the front desk gave a total stranger a key to our room. Scary

2/10 Terrible

tim

13 May 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Avoid

Didnt even stay. Hotel looked abandoned from the front as there was dumpster and a empty parking lot. Only 1 elevator worked hallways are hot and dark. Room was remodeled but they left a 90s fat back TV. Pool area was nice.

8/10 Good

Thomas

12 May 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vending machine revenue, Guest satiety.....

I, actually, made commwnt to several deskclerks suggesting that placing updated snack and beverages could prove profitable in several ways. There were 2-3 beverage machines and one snack machine The snack machine was practilly inaccessable only accepting $1 bills or pocket change. It wouldnt accept any higher denomination and getting change from the hotel was not an option. My stay was pleasant, but unavailability or limited food, sodas, snacks could prove a dealbreaker and lost profitability. thomas

8/10 Good

Scott

11 May 2017

Liked: Cleanliness, staff & service, room comfort

Good hotel could be better.

First time there. The rooms were good size. But cable box was falling off wall. Blood splattered on back of bathroom door. Then o heard the have brand new remodeled on other side. Just suprise the put me in broke down side. Not a good first impression. Seemed like any body could just walk on in.

2/10 Terrible

Roz, Las Cruces, NM

7 May 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel experience ever.

The front desk staff was always gone. There was nothing but gangsters in the area. The first room that was given to us reeked even though it was a non-smoking room. When we were checking out at 5:00 AM (no one at the front desk only a phone number to call) a car had its windows broken. When I called the lady with the phone left on the 24 hour front desk, the lady said itheor security had already been made aware. At no point did we ever see a security in the first place, but 30 minutes later still nobody had showed up. Worst experience ever!!

8/10 Good

Verified traveler

1 May 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First impression

Overall the room I stayed in was clean. The staff were friendly and polite. The staff at the front desk was knowledgeable about the places to visit, since this was my first time in Phoenix.

2/10 Terrible

Verified traveler

29 April 2017

Disliked: Staff & service, property conditions & facilities, room comfort

Horrible place

There was no staff at the front desk, you had to call and wait for someone. It was supposed to be non-smoking, our floor and room were horrible smoke smelly! We could smell people smoking in the morning. OH and the morning! Expect to be woke up by the maid! and if you are not out of the room, she keeps pestering you, and then brings in the manager to tell you to hurry up! The beds were uncomfortable, the shades were torn. There were a total of 3 cars in the whole parking lot and we were told we couldn't get a late checkout! It was rediculous. Would NEVER stay there again! There is only one ice maker for the entire hotel, and you get to guess where it is, cause it's not well posted!

2/10 Terrible

Divine Love, Alaska

26 April 2017

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

The pool was the only nice thing....

My experience with my family was horrible...we went to sleep then woke up to the door being open and looking like it was broken into.....soooooooo scary . They did change us room but didn't seem bother by it except for the maintenance guy( thank you, he was such a sweetheart). The pool was very nice especially at night.

2/10 Terrible

Not Impressed

26 April 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not much to like

First impressions were "is this place open" as there were two cars in the entire parking lot. Pulled into the closest spot to door and checked in. Front desk clerk was dressed like he was called in on his day off. A friend had recommended based on location and said they had just been renovated. Full disclosure, I saw on their website they were renovating and no guarantee on which room you'd get. Asked clerk if any newly renovated rooms available and he said they hadn't started yet. Took a second floor room in south building. Now I recognize they haven't been renovated yet, but the place was just down right dirty. Carpet and floors hadn't been vacuumed for some time. Room was spacious, but I just had a "dirty" feeling. It was late so I stayed the night. Woke up to leave for breakfast and found the hood of my car covered in bird poop. Was a little disappointed the clerk never alerted me not to park there. Came back from breakfast to see some little critters crawling across the lobby floor. I've lived in AZ for 30 years and know there are roaches, just never seen them in a hotel. Then when I got into my room, saw several more. Decided this wasn't the place for me and checked out. New clerk was gracious and never asked any details and provided a full refund of my future nights. All in all, location is decent, nice parking, nice pool. If they spend time and money renovating the right way, this place could have a chance. But in its current condition.

6/10 Okay

Bucket trip, S-O

25 April 2017

Liked: Cleanliness, staff & service, room comfort

Close to Sky airport, our main objective.

Staff very nice. Old place, but clean enough. Everyone, including other guests friendly.

6/10 Okay

Mary

22 April 2017

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

A place to sleep and that's all.

Traveling to visit a college and my teen hated the place. I've stayed in worse. I thought it was clean but dated, in a questionable neighborhood. The breakfast buffet left much to be desired, and the staff was arguing over who's responsibility it was. If there was someone responsible, they weren't doing their job.

2/10 Terrible

Alex, Seattle, WA

11 April 2017

Disliked: Property conditions & facilities, room comfort

Horrible hotel and needs tons of work...

The hot water worked when it wanted to... the beds were old and soft.... the staff was friendly but not very knowledgeable. I would not send anyone there ever....

4/10 Poor

Joshua

9 April 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Yuk! Do not pass to!

Bad smell, rundown rooms, loud and noisy halls, housekeeping knocked on door over and over not just once but twice, even with "do not disturb sign up".

Hotel 502

Choose dates to view prices

Photo gallery for Hotel 502

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

View all photos for Deluxe Room

Deluxe Room

Highlights

You may also like

Scottsdale Marriott at McDowell Mountains

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Hotel 502

Property amenities

Parking and transportation

Things to do

Family friendly

Conveniences

Outdoors

Accessibility

More

Room amenities

Bathroom

Entertainment

More

Policies

Pets

Children and extra beds

Important information

Optional extras

You need to know

Property is also known as

Frequently asked questions

Have a question?

Reviews