We loved this hotel. So many pools, on site dinning, 15 minutes from Dollywood and right next to the Island. Staff was friendly, room was clean and even the Sofa bed was tolerable. You saw housekeeping dusting and cleaning all the time, the queen suites were spacious for our family of 6. My only complaint was that the AC didn’t work the entire time we were there. Coming home from the parks, we found the room could never get below 74, and an error code kept coming up. Maintenance came fast and fixed it, but the room never cooled. The unit kept throwing errors, once at midnight but the kids were in bed sleeping so we didn’t call down. It was miserable on the 7th floor. We will return only if we can get a lower floor.