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Bluebay Grand Esmeralda All Inclusive Mx

5.0 star property
Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

Travelers find a luxury retreat at Bluebay Grand Esmeralda All Inclusive Mx near Maroma Beach. The onsite spa offers hot stone massages and reflexology treatments, while six restaurants serve varied cuisine. Water enthusiasts can kayak or sail directly from the property.

Reviews

6.6 out of 10

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • All inclusive
  • Gym
  • Room service

Room options

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
Blackout drapes/curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | Free minibar, blackout drapes, iron/ironing board

Deluxe Room, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
Blackout drapes/curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, Ocean View

Free minibar, blackout drapes, iron/ironing board

Deluxe Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
LCD TV
Blackout drapes/curtains
Ceiling fan
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Map
Carr. Chetumal - Puerto Juárez Km 300, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 5 min drive - 2.5 km
  • Playa del Carmen Main Beach - 14 min drive - 12.0 km
  • Maroma Beach - 17 min drive - 8.4 km
  • Xplor Theme Park - 24 min drive - 19.4 km
  • Xcaret Eco Theme Park - 27 min drive - 21.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Festival - ‬13 min walk
  • ‪El Charro - ‬6 min drive
  • ‪Black & White - ‬13 min walk
  • ‪La Hacienda - ‬6 min drive
  • ‪Jaal-Ha - ‬17 min walk

About this property

Bluebay Grand Esmeralda All Inclusive Mx

Luxury all-inclusive property near Maroma Beach
Tres Rios Ecopark is located near Bluebay Grand Esmeralda All Inclusive Mx, which provides an adjacent golf course, a poolside bar, and a grocery/convenience store. This property is a great place to bask in the sun with a beachfront location, sun loungers, and windsurfing. Treat yourself to a body wrap, a sports massage, or a body treatment at BlueBay SPA, the onsite spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. The gym offers yoga classes and fitness classes; other things to do include volleyball, rowing/canoeing, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
Additional perks include:
  • 2 outdoor pools and a children's pool
  • Free self parking
  • An outdoor tennis court, a computer station, and a 24-hour front desk
  • An elevator, luggage storage, and smoke-free premises
Room features
All 97 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like free stocked minibars and free WiFi.
Extra amenities include:
  • Childcare services, free infant beds, and free extra beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Balconies or patios, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Personal motorized watercraft
  • Playground
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Elevator

More

  • 4 floors
  • 8 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa

Property is also known as

Bluebay Grand Esmeralda All Inclusive Mx All-inclusive property
Bluebay Grand Esmeralda All Inclusive Mx All-inclusive property
All-inclusive property Bluebay Grand Esmeralda All Inclusive Mx
Bluebay Grand Esmeralda All Inclusive Mx Playa del Carmen
Bluebay Grand Esmeralda All Inclusive Mx All-inclusive property
Bluebay Grand Esmeralda All Inclusive Mx All-inclusive property
All-inclusive property Bluebay Grand Esmeralda All Inclusive Mx
Bluebay Grand Esmeralda All Inclusive Mx Playa del Carmen

Frequently asked questions

Does Bluebay Grand Esmeralda All Inclusive Mx have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Bluebay Grand Esmeralda All Inclusive Mx pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Bluebay Grand Esmeralda All Inclusive Mx?

Check-in start time: 3 PM; Check-in end time: 1:00 AM.

What time is check-out at Bluebay Grand Esmeralda All Inclusive Mx?

Check-out is at noon.

Are there all-inclusive benefits at Bluebay Grand Esmeralda All Inclusive Mx?

Yes, the property is all-inclusive. Activities include volleyball, scuba lessons, dance classes, and more.

Where is Bluebay Grand Esmeralda All Inclusive Mx located?

Located in Riviera Maya, this beachfront property is next to a golf course, 1.1 mi (1.7 km) from Tres Rios Ecopark, and 1.6 mi (2.6 km) from El Camaleón Mayakoba Golf Course. Maroma Beach and Virgen Beach are also within 6 mi (10 km).

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Bluebay Grand Esmeralda All Inclusive Mx Reviews

Reviews

6.6
Rating 10 - Excellent. 10 out of 37 reviews
Rating 8 - Good. 9 out of 37 reviews
Rating 6 - Okay. 4 out of 37 reviews
Rating 4 - Poor. 7 out of 37 reviews
Rating 2 - Terrible. 7 out of 37 reviews

7.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

MARTIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No discounts JUST Low Rates equal Poor Quality

2 horas reloj para el check in. Solamente habilitado room Service para comer a las 5pm. Llegó 7.30pm y fría. Respuestas tenemos mucho trabajo. La peor al hacer check out y hacer comentarios: “nosotros también preferimos otro tipo de turistas que pagan la tarifa completa” haciendo alusión a que por pandemia reducen tarifa...pero también servicios: 3 pisos por escalera con carriola y una bebé porque ningún elevador del complejo funcionaba.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toda la estancia desde el primer momento fue lo que esperaba
Stayed 5 nights in Feb 2021

8/10 Good

JGabriel, Cancun

Liked: Cleanliness
Disliked: Staff & service, amenities
El servicio del personal de bares y restaurants deja mucho que desear mal servicio
Stayed 3 nights in Sep 2020

2/10 Terrible

JAVIER

Disliked: Staff & service, property conditions & facilities, room comfort
Habitación le faltaba clima , nos dieron la habitación hasta las 7:00 pm , se hacía fila con gran tiempo para restaurantes , el servicio muy deficiente , fuimos para ver qué tan bien estaba ya que la intención era separar 8 habitaciones para la siguiente semana , iremos a otro hotel
Stayed 1 night in Oct 2020

2/10 Terrible

Mike, Cdmx

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta de mantenimiento sucio el hotel descuidado mala atención y lentos falta remodelarlo todo
Stayed 2 nights in Oct 2020

2/10 Terrible

Mike, Cdmx

Disliked: Cleanliness, amenities, property conditions & facilities
Falta mantenimiento al hotel está muy dañado y viejo las instalaciones de los cuartos y la zona de playa muy sucia
Stayed 3 nights in Oct 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Instalaciones bien. No tiene bar en ninguna alberca. La playa está en reparación y no está bonita para ser Playa del Carmen. Los meseros tienen buena atención pero pésimo el gerente de restaurante. Te hacen reservar para el restaurante de especialidades a una hora y cuando llegas a tu reserva te dicen que no tienen mesa, que te esperes media hora a ver si se desocupa alguna. Pero si llegas un minuto tarde la pierdes. Intentamos hablar con el gerente y su respuesta fue: “pues no se que esperan, es un all-inclusive”. Con eso me dijo el tipo de personal con el que estaba lidiando. Una simple disculpa hubiera bastado. En fin no lo recomiendo mucho.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Albercas, servicio, ubicación, playa, bebidas, comida
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
La playa le faltaron hamacas Tina de hidromasaje y para nadar horrible esa parte mucha piedra y lodoso, en cuanto a lo demas excelente instalaciones comidas y buen precio
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
todo fue muy bueno la calidad de los alimentos excelente
Stayed 5 nights in Jan 2020

4/10 Poor

Leticia

Liked: Staff & service
Disliked: Cleanliness
El mar estaba muy sucio y cobraron cargos extras de 940 pesos porque las sabanas estaban manchadas de refresco, no cambiaban a diario las camas
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
los espectáculos o show que hacían por la noche. Al mismo tiempo las bebidas que servían en el bar cercano a la playa
Stayed 4 nights in Dec 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

De lo mejor

Definitivamente increíble sin duda volvemos a hospedarnos
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
El bar black & white muy bueno. El hotel se encuentra en remodelación (es molesto) Los shows que se promocionan no los cumplen (noche de casino) 17 de noviembre
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar excelente servicio! Buffet excelente.....
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención en los restaurantes. Excelente comida. Solo que hay mucho mosco. No es agradable porque el teatro, bares, y algunas amenidades están al aire libre. Pero lo demás es un hotel muy bonito y tranquilo. Lo recomiendo
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Solo el vino espumoso silo un tipo. Mas variedad y el cafe expresó k sea de otra maquina
Stayed 1 night in Aug 2019

8/10 Good

Paco

Liked: Cleanliness, staff & service
excelente comida, habitaciones requieren ya de una mejoria
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El hotel necesita una seria renovación en las habitaciones y los restaurantes , las habitaciones tienen muchos detalles de mantenimiento como climas que gotean, espejos dañados, azulejos viejos etc. Y los restaurantes de buffet están muy mal distribuidos , se hacen largas filas para acceder a los alimentos debido a l distribución que tiene
Stayed 7 nights in Jul 2019

4/10 Poor

MABEL

Liked: Cleanliness
Disliked: Staff & service

Desafortunada Estancia

El personal en recepción nefasto, comida aceptable, áreas comunes regulares, playa rocosa en este momento con sargazo, deben mejor el trato al cliente en recepción ya que atienden de lo peor, mejorar las bebidas ya que son malas, no volvería ni lo recomendaría, por el precio hay mejores opciones
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities
Pésima atención del personal, nada amables, groseros! Deberían capacitarlos de cómo tratar a los huéspedes!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general todo estuvo súper! Un especial agradecimiento a quienes hicieron posible lo que parecía imposible; Antonio de bellboys siempre tuvo una excelente actitud y servicio de primera! nos consiguió lugar en restaurantes que supuestamente ya no había lugar ya que el concierge que nos atendió a nuestra llegada con una actitud negativa y sin hacer siquiera el intento por conseguirnos lugar nos dijo que ya todo estaba reservado y no era posible conseguir un espacio, como huéspedes esperamos que sea el concierge quien solucione no quien se muestre negativo, desafortunadamente no tengo el nombre, así de insignificante resultó su servicio que ni el nombre le tomamos. También agradecemos a los capitanes del restaurante oriental y de cortes, Coto y Guadalupe quienes también contribuyeron a conseguirnos el espacio para cenar. También nuestro agradecimiento a Víctor el mesero de alberca excelente atención! nos dio un excelente servicio. Como punto de retroalimentación, los meseros del desayuno buffett del restaurante que está junto al lobby no dan buen servicio, ni siquiera se acercaron a ofrecernos nada, tuvimos nosotros que pararnos a conseguir utensilios para montar nuestra mesa, pésimo! Sin duda regresaremos, esperando haya mejoría en los puntos comentados. Gracias!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta este hotel los servicios animación piscinas spa... la ubicación en primera fila del mar vistas increíbles, el trato de todo el personal la relación calidad precio... Todo es un sueño todo incluido con comida y bebida de calidad
Stayed 1 night in May 2019

2/10 Terrible

Mariana, México

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El personal el hotel es muy grosero no te quieren atender si no eres extranjero
Stayed 2 nights in Nov 2018

8/10 Good

Francisco, CDMX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muy agradable

Los restaurantes de especialidades están muy buenos.
Stayed 3 nights in Oct 2018