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El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive

5.0 star property
Adults-only beachfront property with 5 outdoor pools

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Photo gallery for El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive

On the beach, white sand, sun loungers, beach umbrellas
6 bars/lounges, 5 swim-up bars, 3 poolside bars, beach bar
Dock
Luxury Junior Suite | Premium bedding, free minibar, laptop workspace, blackout drapes
5 outdoor pools, pool umbrellas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Parking included
  • Housekeeping
  • Room service

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Beachfront Honeymoon Suite

Premium bedding, free minibar, laptop workspace, blackout drapes

Beachfront Honeymoon Suite

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Junior Suite

Premium bedding, free minibar, laptop workspace, blackout drapes

Swim Up Junior Suite

Highlights

Balcony or patio
Private plunge pool
Private indoor hot tub
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout drapes/curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar, laptop workspace, blackout drapes

Luxury Junior Suite

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Beachfront Junior Suite

Premium bedding, free minibar, laptop workspace, blackout drapes

Beachfront Junior Suite

Highlights

Balcony or patio
Private indoor hot tub
Air conditioning
Heating
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Km 45, Carretera Cancún - Tulum, Playa del Carmen, QROO, 77710

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive - 3.9 km
  • Playa Paraiso Golf Course - 4 min drive - 4.3 km
  • Paradise Beach - 6 min drive - 5.7 km
  • Maroma Beach - 12 min drive - 9.2 km
  • Puerto Morelos Town Square - 15 min drive - 14.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Huama - ‬9 min drive
  • ‪El Mar y Tierra - ‬4 min drive
  • ‪Limon y Sal - ‬7 min drive
  • ‪Don Miquel - ‬5 min drive
  • ‪Café del Lago - ‬9 min drive

About this property

El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive

Luxury all-inclusive property near Cirque du Soleil Boutique at Vidanta Riviera Maya
Take advantage of 5 swim-up bars, 3 poolside bars, and a beach bar at El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in aromatherapy, hydrotherapy, and a hot stone massage at Náay Spa, the onsite spa. At the 11 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes are offered at the health club; other things to do include beach volleyball, basketball, and kayaking. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools with a lazy river, 5 swim-up bars, and sun loungers
  • Free self parking and valet parking
  • 2 outdoor tennis courts, an area shuttle, and ATM/banking services
  • Smoke-free premises, a 24-hour front desk, and a porter/bellhop
Room features
All guestrooms at El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive feature comforts such as private indoor hot tubs and 24-hour room service, in addition to perks like free international calls and premium bedding.
Extra amenities include:
  • Heating and ceiling fans
  • Bathrooms with hydromassage showers and separate tubs/showers
  • Flat-screen TVs with premium channels
  • Balconies or patios, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Area shuttle
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 11 restaurants
  • 3 poolside bars
  • 5 swim-up bars
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cocotal
  • D'ITALIA VILLAS
  • JO JO'S CARIBBEAN SEASIDE
  • KAMPAI
  • LA ISLA

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • Basketball
  • Beach volleyball
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Shopping
  • Snorkeling
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 23 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

El Dorado Royale Spa Resort Karisma Adults Playa del Carmen
El Dorado Royale Spa Resort Karisma Adults
El Dorado Royale Spa Karisma Adults Playa del Carmen
El Dorado Royale Spa Resort Karisma Adults Todo Incluido
El Dorado Royale Spa Karisma Adults Todo Incluido
El Dorado Royale a Spa Resort by Karisma Adults only
El Dorado Royale a Spa Resort by Karisma Adults only
Dorado Royale A By Karisma

Frequently asked questions

Does El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive have a pool?

Yes, this property has 5 outdoor pools.

Is El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive?

Self parking and valet parking are free at this property.

What time is check-in at El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, bicycling, soccer, and more.

Where is El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive located?

Nestled on the beach, this Playa del Carmen property is within 3 mi (5 km) of Playa Paraiso Golf Course, Paradise Beach, and Nicklaus Design Golf Course. Cirque du Soleil Boutique at Vidanta Riviera Maya is 2.3 mi (3.6 km) away.

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El Dorado Royale a Spa Resort by Karisma - Adults only - All inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 28 out of 39 reviews
Rating 8 - Good. 6 out of 39 reviews
Rating 6 - Okay. 3 out of 39 reviews
Rating 4 - Poor. 2 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10

Stayed 2 nights in Feb 2021

8/10

La propiedad está bonita, mantienen las áreas limpias y el personal en su mayoría brindan un buen servicio.
Stayed 2 nights in Jan 2021

10/10

The staff is super nice, everyone was really warm and offered suggestions, we truly felt taken care of, Celestino and Roberto at Kicks and Cocotal were super nice as our waiters. And Emmanuel and Santiago our concierges were incredibly helpful when booking all our activities!
Stayed 5 nights in Jan 2021

8/10

El servicio es excelente, el personal muy atento, los cuartos estan un poco viejos, podrian mejorar la limpieza, en la playa pusieron unos como rompe olas en forna de piramides los cuales le quitab completamente la vista al mar, siendo un mar tan bonito no quieres ver esas estructuras ademas de ser peligroso si nadas. La comida mucha variedad, muy rico, lo que mas destacaría sería la atención del personal, opciones de restaurantes
Stayed 4 nights in Nov 2020

6/10

Me encanto el servicio por parte del personal, siempre muy atentos. Me parecio excelente que haya un starbucks dentro de las instalaciones, sin embargo me defraudo ya que cuando entre a comprar no habia nada no estaba surtida. No habia mufins, paninis, perriers, etc. Otro de los detalles del starbucks es que cierra temprano ( como a las 6pm). En el bar de lobby no estaba muy surtido y las pocas bebidas que habian eran de nivel medio para abajo. Por cierto como cierra temprano el starbuck pues vas al bar de lobby por un cafe y que creen que no hay cafe. No puede ser que no haya cafe. En fin esta fue mi segunda visita (la primera fue en 2015) y si veo una gran diferencia y creo yo que el hotel bajo su calidad en bebidas y alimentos.
Stayed 3 nights in Aug 2019

10/10

Excelente calidad de alimentos, todo delicioso. Servicio del personal y atención de 10, siempre buscando que tu experiencia sea única. Una perfecta opción para comer delicioso todos los días y relajarte. En el restaurante italiano los alimentos exquisitos al igual que la amable y excelente atención del mesero Eleazar. En el bar martinis excelente trato de Jorge. Los conciarge Jonas e Ivan súper atentos y amables. Definitivamente nos encantaría volver!!
Stayed 2 nights in Apr 2019

8/10

Stayed 3 nights in Apr 2019

10/10

Stayed 3 nights in Apr 2019

10/10

Experiencia verdaderamente gourmet. Staff comprometido con tu descanso y disfrute.
Stayed 4 nights in Mar 2019

10/10

Stayed 3 nights in Jan 2019

10/10

Stayed 3 nights in Jan 2019

6/10

La agencia no pago en tiempo al hotel la reserva pagada a la agencia de manera anticipada , lo cual para el cliente debe ser una situación transparente . El hotel y la agencia deben solucionar sin molestar al cliente . Me pase la mitad de la estancia tratando de resolver esto debido a que el gerente me marcó temprano en el 2do o 3er día de mi estancia para que pasara a pagar inmediato . Cuando deben validar eso desde que uno llega , es decir, no hizo su trabajo la recepcionista que me atendió desde que llegue , de validar todo lo relacionado a mi estancia , por el contrario el gerente prefirió molestar al huésped sin importar su descanso . Finalmente se resolvió , fueron problemas con la agencia de viajes . Por otro lado un gerente de un restaunt llamado cocotal se portó grosero , cuando yo solo cuestioné cómo hacer una reserva en una cena de un día especial como era el 31 dic. a lo que respondió que si no soy huésped exótic o adquiero una botella no es posible reservar . Me he hospedado más de 5 ocasiones en su Cadena de hoteles , no soy cliente exótic , pero pago un precio todo incluido , y la atención de reservar una cena la tiene cualquiera por el hecho de pagar . El señor está mal en su actitud . Así no se vende . Finalmente hice mi reserva por medio de Otra señorita . Lo mejor del hotel es el servicio de spa , gracias a Malena por su atención y apoyo . Y a Fabiola , la concierge asignada .
Stayed 4 nights in Dec 2018

10/10

En general excelente , lastima la playa y el sargazo zz
Stayed 2 nights in Dec 2018

10/10

I was there for a Wedding it was so nice I Extended my time there I just didn’t want to leave
Stayed 1 night in Nov 2018

10/10

Excelente servicio el que recibí de parte del staff del hotel, desde el Bellboy hasta el concierge, se preocuparon mucho para poder hacernos una excelente estancia, tuve un mínimo detalle pero ellos lo solucionaron de inmediato y nos hicieron pasar una estancia espectacular. la comida es de clase gourmet que sobre paso mis expectativas, los restaurantes de primer nivel y nos encantaron los shows y amenidades. no olviden acudir a la experiencia del show del restaurante Fuentes.
Stayed 1 night in Sep 2018

10/10

Es una excelente opción de hotel todo incluido en la Riviera Maya. Ya que cuentan con un todo incluido Gourmet. Lo cual si los diferencia de otros complejos. La atención del staff es muy bueno y el concepto de las instalaciones también. A pesar que es muy grande el complejo es fácil llegar a todos los lugares. Me tocó un poco de sargazo, pero eso no opaco el servicio del hotel.
Stayed 1 night in Sep 2018

10/10

Todo increíble
Stayed 3 nights in Sep 2018

10/10

Lastima del clima pero muy grata estancia esperamos ir en otra temporada
Stayed 3 nights in Sep 2018

4/10

Stayed 3 nights in May 2018

10/10

Starting with great facilities and service, and particularly excellent food. I would definitely be going back to this place on my future Cancun vacation
Stayed 3 nights in May 2018

10/10

Muy buen hotel. En marzo que estuve es temporada de zargaso, pero es por la naturaleza y es inevitable. Muy buen concepto, relajante, sin niños. Parte del concepto es el transporte para huespedes con carritos de golf así que es conveniente para todo tipo de edades. Si el objetivo es relajarse, sin pensarlo un adults only es la opción. Si lo que se busca es más actividad y diversión, puede tornarse un poco monótono al paso de varios días. Yo fui por un fin de semana largo y no tengo quejas. Las habitaciones tuvieron unos detalles en las llaves del baño pero lo arreglaron instantes después de mi llamada. La amabilidad del personal es extraordinaria. Es para adultos maduros; lunamieleros, parejas con años de casados, vacaciones familiares de adultos; no universitarios tipo spring breakers, quienes no lo frecuentan porque no hay ambiente de fiesta juvenil.
Stayed 3 nights in Mar 2018

10/10

Excelente estancia en todos los aspectos, excepto detalles que no son relevantes ya que es difícil alcanzar la perfección, quizás señalar que para quienes gustan disfrutar de meterse al mar no es recomendable la playa tiene algas y el oleaje es fuerte por lo demás es un hermoso resort, mi esposa y yo pasamos una estancia muy agradable el paseo de playa frente al complejo que se extiende hasta casitas Royale muy bello, sin duda volvería a hospedarme ahi
Stayed 4 nights in Jan 2018

10/10

Superó mis expectativas, la calidad de la comida, bebida y servicio no parece de un todo incluido, excelente opción para parejas.
Stayed 2 nights in Jan 2018

6/10

Overall the resort was ok, was unimpressed by the food quality considering its “gourmet inclusive” slogan. The staff was very friendly but too few, in both restaurants and pool areas and had long waits for drinks and table service. Made reservations with concierge in person for the culinary theater (they would not let you do this over the phone since they were trying to sell their membership and wanted to book the 1 hour tour), only to arrive at the restaurant and have our host say the reservation had been cancelled...we were finally seated behind the fountain that blocked our view of the stage and the show was mediocre at best. Overall, our stay was just OK, due to the resort being overpriced and over promising.
Stayed 4 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

4/10

bueno
Stayed 2 nights in Dec 2017