Does Singular Joy Downtown Residences have a pool?

Yes, this property has an outdoor pool.

Is Singular Joy Downtown Residences pet-friendly?

No, pets are not allowed at this property.

This property doesn't offer parking.

What time is check-in at Singular Joy Downtown Residences?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM. After-hours check-in is not available.

Does Singular Joy Downtown Residences provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 90 per person applies.

Where is Singular Joy Downtown Residences located?

Located in Downtown Playa del Carmen, this spa hotel is steps from Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

Singular Joy Downtown Residences Reviews, Deals & Photos 2025

10/10 Excellent

Katarzyna

24 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We liked it.

Stayed 11 nights in Aug 2025

6/10 Okay

karina

24 July 2025

Liked: Cleanliness, staff & service

The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough.

Stayed 2 nights in Jul 2025

10/10 Excellent

Katina

17 July 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

IlrLthe

Stayed 2 nights in Apr 2025

10/10 Excellent

MARCELA

11 July 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location, close to everything and the view was breathtaking

Stayed 3 nights in Jul 2022

10/10 Excellent

Joshua

9 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Singular is one of my favorite brands in Playa Del Carmen and the only one I stay in including the beach property. It is a nightlife club type street so there is music and fun every weekend until the early morning, rooms are always clean and the staff is amazing, pools and jacuzzi are beautiful and has an amazing view of the ocean.

Stayed 5 nights in Dec 2024

8/10 Good

anh

3 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay, only it was super close to a club that plays music so loud all night. I mean all night!!

Stayed 4 nights in Nov 2024

8/10 Good

gabriel

31 March 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

beautiful place and very convenient, views from rooftop pool were amazing. Wish I had hot water though.

Stayed 1 night in Mar 2023

8/10 Good

Karen

6 July 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very nice place to stay!!! Only thing, the receptionist can be alittle more welcoming and aware not stay glued to their phone. But the room very nice and comfy!

Stayed 3 nights in Jun 2024

10/10 Excellent

Oliver

27 December 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 ⭐️⭐️⭐️⭐️⭐️ 👍

Everything was great, we leave happy and looking forward to comeback and stay with you guys again, you are a 5 star to us!!! Happy Holidays!!!

Stayed 8 nights in Dec 2023

8/10 Good

Johanna

13 September 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Great but noisy at night

Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.

Stayed 6 nights in Sep 2023

4/10 Poor

LEN

15 July 2022

Disliked: Cleanliness, staff & service

The rooftop was amazing! Unfortunately, my room had dirty floors, the air conditioner kept shutting down, and there were ants all over the place.

Stayed 1 night in Jun 2022

2/10 Terrible

Cindy

29 August 2022

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

The hotel was nice. The staff was not helpful at all and not very friendly. We were told check in would be at 3, but we were told someone had to come bring the keys for the room and did not end up coming until almost 5, there were so many people in the lobby waiting around just like us.

Stayed 2 nights in Aug 2022

6/10 Okay

Holly

12 August 2022

Liked: Cleanliness, property conditions & facilities, room comfort

Incredibly loud at night

Great location, clean, modern. Unfortunately the warnings about the noise from the nearby clubs aren’t minor. I thought those were just old people complaining about being in a city, but it is truly so much louder than you would expect. The bartender said the people who live there can’t sleep either. It’s nearly a full block away from the clubs so there must be some kind of weird sound bouncing going on.

Stayed 3 nights in Aug 2022

6/10 Okay

Verified traveler

31 January 2024

Disliked: Staff & service, room comfort

Privacy Breach

There were 3 different locations that came up as this location. Finally on the 3rd try, we found the correct location. The room I was assigned, was on the main floor, with floor to ceiling windows that was attached a ground-level balcony, that faced the interior elevator/mezzanine. The curtains were see through. And I could see into the lobby, and from the outside of the window, I could be seen inside the apt (living room, dining area, kitchen, and partial bathroom corridor. When I went to reception to ask about a blackout curtain or room replacement, I was given the number of "my host" and told to contact him on whatsapp, and he never responded. After circling back, I was able to get the receptionist to come look at the window, and she then pretended to contact someone. The room was never changed, and in the evening when the lights had to be turned on, I pretty much locked myself in the bedroom, and only used the rest of the apt when lights weren't needed. Pretty much defeats the purpose of booking a 1-bedroom suit. Otherwise, great view from the rooftop pool.

Stayed 2 nights in Jan 2024

4/10 Poor

Alberto

11 November 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución.

Stayed 2 nights in Oct 2025

10/10 Excellent

Miguel A

19 October 2025

Liked: Amenities

Excelente!

Stayed 3 nights in Oct 2025

6/10 Okay

Rosa

18 September 2025

Liked: Property conditions & facilities

Disliked: Cleanliness

La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!

Stayed 4 nights in Sep 2025

10/10 Excellent

Elis

3 August 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nos gustó mucho, definitivamente hay mucho ruido pero nada del otro mundo. De hecho en nuestro caso estaba haciendo más ruido el aire acondicionado que el ruido del exterior. La presión de la regadera muy buena, aunque el último día se cayó un pedacito del techo de la regadera pero no nos lastimó. Nos alojamos en la 113. Pudimos salir a caminar en la quinta y cenar algo rico y volver a caminar. Al día siguiente disfrutamos el rooftop prácticamente todo el día y los precios están bien para ser Playa del Carmen. Vamos a regresar.

Stayed 1 night in Aug 2025

8/10 Good

Hector

20 July 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel, tuve mala suerte

La ubicacion, la habitacion y todo estuvo perfecto el problema fue con la reservacion que tomo como 30min nos dieran la habitacion porque no teniamos asignada una (la reservacion la hice con 2 meses de anticipacion)

Stayed 1 night in Jul 2025

8/10 Good

Robert

9 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.

Stayed 3 nights in Jul 2025

4/10 Poor

Alejandro ECOrealty

7 July 2025

Disliked: Staff & service, property conditions & facilities

mal

Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...

Stayed 1 night in Jul 2025

8/10 Good

Maria Dolores

4 July 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Tiene un roof de lujo. El personal en recepción súper amable pero el aire acondicionado hace mucho ruido . Tampoco pude dormir por la noche por escuchar la música de los bares aledaños . La cama es cómoda y tienen internet .

Stayed 1 night in Jul 2025

6/10 Okay

Manuel

3 July 2025

Liked: Property conditions & facilities

Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else

Stayed 2 nights in Jun 2025

6/10 Okay

Eric

22 June 2025

Liked: Cleanliness, property conditions & facilities

Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.

Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

14 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Its always a great stay, it is not a quiet property its more for the younger party crowds

Stayed 4 nights in May 2025

Singular Joy Downtown Residences

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