Find all hotels by Best Western in Pontiac, MI from AED 341

"Functional rather than welcoming. Miserable check in staff. Check out staff was fine. Nothing to see nearby either."

"We have stayed here many times. ALWAYS great staff, accommodations, and breakfast"

" My mother booked a room for me after a long day of meetings and had to be up early in the morning for another long day. i live over an hour away and staying closer cut down my travel time immensely! So I go to check in and the hotel attendant at the front desk tells me that I can’t use a chime or Cash App card for incidentals! And that was the only cards I had on me. Then I was told that they could not cancel the reservation and that we needed to call Hotels.com to cancel and if the website was not updated with the information about the cards it was not the Westins responsibility to cancel or refund back to my mother. I was crushed to say the least because I love the Westin and have stayed there plenty of times and never ran into this problem. I understand that there may be issues when trying to refund the money back to chime, but nothing was said at the time of booking. So I ended up staying at a hotel up the street. So word to the wise…DON’T try to use your chime/cash app card for incidentals!!"

"The hot tub wasnt working during my stay but that was minor. Everyone was so nice and atrantive and the property was above gorgeous. My room was spotless and the bed was spacious and very comfortable. I plan on taking another trip to Michigan and i definitely plan to stay here again! "

"Beautiful facility. I celebrated my birthday in the Jefferson Ballroom with family and friends. I was satisfied with my hotel room; however, there was a fire drill at 3AM and we had to evacuate. We had to walk down the stairs from the 10th floor to find out it was a false alarm. We had a hard time falling back asleep and then it was time to fall asleep. We did not really get to enjoy our overnight stay. It was a waste of $$$. However, the Radissson Southfield is a nice Hotel."

"Clean room and wonderful customer service from everyone! "

"A little disappointing with this Embassy Suites which is NEVER a problem that we have. We got checked in...went to use the pool and it literally took your breath away with the chlorine. Had to put a towel over your face it was so strong. The property iteself is just in need of serious upgrades. One elevator not working...ceiling tiles falling down in our room...just needs some major TLC in the future. Not what the expectation is when you pay and stay at an Embassy Suites "

"The staff was not helpful when we asked for help nor were they friendly about it. We did not get the room that we had reserved for a family of four making a miserable night’s stay. The pool was not clean and cool. The hallways and common areas reeked of marijuana. We will not book here again in the future."

"The staff were super friendly. Everything was clean and neat. The breakfast was delicious! "