"Javier was amazing! -He was super helpful and friendly. He even gave us a coupon for free food. Thank you Javier 💖"

"The room was really clean and comfortable!"

"No elevator to 2nd floor. :-( Shame on Expedia for showing stairs in the photo but NOT mentioning that there was NO Elevator. It was very challenging for a 77 year old woman to drag her suitcase up the stairs. And Best Western employees DID NOT off to help. "

"The hotel staff were very helpful and friendly. We booked a suite and it was spacious and clean. The breakfast was very nice. The pool was disappointing. It was unclean and there were hairs and bugs floating in it. The pool water actually looked stagnant, so maybe the filter wasn't working. The pool walls and floor were filthy. We were so grossed out that we couldn't even use it. The air conditioner in our room wouldn't not get cold even after setting it to 60. Check in and check out were easy...

"What a great place to stay!!! Family friendly and very helpful with all of our needs. They really looked out for us and provided a car space right outside the front door of the hotel for a reasonable price. It was in close proximity of the Mets game where they actually won one! Would go back next time in the city!!!"

"Very nice staff, small fitness room, there was a lot going on in the lobby, a flood had happened and their elevator had just stopped working. But overall it wasn’t too bad."

"Good location, close to the station, surrounding area was good with restaurants and bars, and the supermarket, but the building needs to clean up a bit, find it neglected on maintenance and breakfast is fair, can be better. Night time, security guard was good, helpful with a friendly smile."

"They had me for two rooms even though you canceled one. there was no breakfast. the room was tiny and unclean. whole stay was bad"