"After a check-in process that involved a poor treatment from the receptionist and an unpleasant experience with a gentleman from the indoor bar that demanded that we get up from one of the sofas in the area adjacent to the bar because we were not consuming anything. He addressed us in a rude and inappropriate manner, despite the fact that the area was completely empty. We had only sat there for a few minutes because we were tired after a long journey. The next day, the Operations Manager...

"A useful hotel in the centre of Prague which we picked for 24/7 reception and underground parking, as were arriving late (03:00) via car. It was on the cheaper end of available properties that met these needs, so in that sense was value for money. Be aware the entrance to the car park is tight (this is the Old Town, after all, but even our small hatchback was a squeeze to get through the garage door), so more nervous drivers do be aware! The reception that evening were not especially helpful...