Extremely Disappointing Stay I Would Not Recommend.
We booked this hotel based on the pictures and descriptions, but our experience was nothing like what was advertised.
We arrived as a group of 10 (8 adults and 2 kids) with reservations for connecting rooms, only to be told at check-in that connecting rooms didn’t exist, even though they advertise them online. No one was there to greet us, and check-in took almost an hour. The rooms we were finally given weren’t fully clean, the bed sizes didn’t match what we booked, and both the air conditioning and water weren’t working. Management said nothing could be done until two days later.
As an “accommodation,” one couple in our group was moved to the adults-only section, but it only got worse. In their first new room, the air conditioning broke down. They were moved to a second room, where the restroom stopped working. They were then moved again, making it three room changes in a single day. Completely unacceptable.
After two nights in bad rooms, the rest of us were moved to a 3-room penthouse, forcing three families to share one space — not what we booked or expected for a vacation we looked forward to.
The dining experience was also disappointing. We made a reservation for 10 at the Italian restaurant, but they scheduled it for the wrong time and we lost our spot. The buffet food was low quality, poorly organized, and lacked variety.
On top of that, the pools were overcrowded, and child had an accident in the kids’ pool. 👎