2/10
If we could give negative stars we would. Showed up with our family of 5 with a two queen suite booked. This room clearly states in our reservation that it includes two queen beds, a sofa bed, and a kitchenette. When we checked in, we were told none were available and they only had two queen bed rooms available. No suites (that we paid extra for). The room they put us in was TINY and they had to jam a roll away into the room as well. The roll away was pressed against one of the beds. It also blocked the space to get to the bathroom and door.
I called Expedia and they quickly said they would be willing to refund our reservation, just needed the hotel to approve it. When they called the hotel, the property wouldn't approve it as they "provided an extra bed". Adrian at the front desk was the most unprofessional and rude employee I have interacted with in years.
Avoid, avoid, avoid!! They will not honor the room type that you book.
Matt
أقام ليلة واحدة (1) في شهر يونيو عام 2025