Find hotels near Renaissance Shopping Mall, Willemstad from AED 317

"Overall, the property is well-maintained. Buffet has lots of international offerings, but the quality is ok. When booking restaurants on premises, the food portions are extremely small. Even with a party of 6, at the barbecue they served us one plate, that's all you could get. It came with one 1/4 piece of corn on the cob, 6 ribs. Requests for more were always acknowledged but never delivered. Lost hot water for several days in the rooms. Bartenders, hit or miss, some were very attentive when tipped, others were more interested in joking with each other, and often I or others were ignored. In one case, a couple sitting at the pool bar asked if they could get some service; they were told to get up and wait in line, then mocked by all the bartenders. Management was non-existent; it seemed most bars were managed by young adults who were more interested in serving locals on day passes than the full-paying guests. Suggest that a review of management practices, with more management on site to see guest experiences. Sad that none of the couples we traveled with will be back or recommend to others. This is a short list. If I owned this hotel, I would be horrified at what is happening."

"Overall, a great experience. The private beaches are amazing! The bed and pillows were a little uncomfortable. Stayed in an Octogon room. The pillows were flat and hard."

"Ocean view was ok suggest to be on a floor higher then 1st. Pool bar bartenders are a mess young and inexperienced flamingo bar and coffee bar way better. Buffet is amazing"

"Room clean. Staff were friendly. In the city center. shops and restaurants close by "

"Close to shopping, food, and the Queen Emma Bridge. Housekeeping needs improvement with replenishing washclothes and coffee, but staff were very friendly."

"Yes"

"We loved the views and the room. I especially liked the bathroom/closet set up- made it very convenient to have the closet in the bathroom. Only negative was we were located at the end of the hotel next to a public park, I believe. There was often activity and loud thumping music at night. "

"Excellant location. All staff very helpful, food was good, views incredible, nice to have yummy fresh drinks by the pool!"

"The property itself is very nice and beautifully designed. I booked an ocean-view room, which the view was absolutely stunning. I celebrated my birthday during my stay, and overall it was a great experience. The food at the property is excellent I took advantage of the five-course dining experience on the evening before of my birthday. One of the highlights of my stay was receiving a complimentary cabana on the day of my birthday, which made the celebration even more special. It was a wonderful touch and I really appreciated it. However, I did not like the fact that the room did not have an actual TV. Instead, there was only an iPad provided, which was not a feasible replacement for in-room entertainment. I do feel the property should offer more options for guests when it comes to entertainment. Overall, the atmosphere of the hotel was pleasant and the location was great. I would also like to highlight Remi and Riahna at the front desk, who were both very helpful and welcoming during our stay. Great customer service always makes a difference. I would definitely book again."