"Really useful location for the train station and great for the hotel to have a swimming pool. Had problems with our door key (we were there three nights and they only set it up for one) but staff sorted it quickly. Corridors looking a little dated and worn, but room was nice."
"The staff was very dedicated to customer service, and the property was clean. However, it is in desperate need of a makeover. The rooms and common spaces are dated and in need of a renovation. It doesn't appear any remodeling was done since the 1990s. I expect more from Hilton."
"The hotel is super nice and luxurious. My only problem is the 2 times I have stayed here, the room cleaners have never given me more toilet paper. Leaving me and my boyfriend with only 2 rolls to last us the week."
"A lovely hotel with great facilities. The bedroom was very comfortable, quiet and good air con. We loved the breakfast for the variety and most important for us that it was gluten free friendly. A special shout out for excellent male waitor in rooftop restaurant, very good at his job. Also food was super."
"Our stay at the Excelsior Hotel Ernst am Dom was amazing, and not long enough! The room was absolutely beautiful with plenty of space, and the staff was so welcoming and friendly! It's an excellent location right around the corner from the train station and the Dom and shopping! This will always be our go to hotel when visiting Cologne!"