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Hyatt House Richmond / Short Pump

3.0 star property
Hotel connected to a shopping center in Richmond with free breakfast

Choose dates to view prices

Photo gallery for Hyatt House Richmond / Short Pump

Exterior
Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk
Lobby
Free daily buffet breakfast
1 bedroom, premium bedding, in-room safe, desk
Located near Short Pump Town Center, Hyatt House Richmond / Short Pump offers a welcoming atmosphere with a breakfast buffet, rooftop terrace with city views, and free in-room WiFi. Guests love the helpful staff, convenient shopping, and dry cleaning services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Housekeeping
  • Free WiFi
The current price is AED 448
AED 521 total
includes taxes & fees
9 Nov - 10 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 1 Bedroom, Kitchen

Deluxe Suite, 1 Bedroom, Kitchen | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Suite, 1 Bedroom, Kitchen

8.0 out of 10
Very good
(23 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
  • 49 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Studio Suite, 1 King Bed with Sofa bed, Kitchenette | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

8.8 out of 10
Excellent
(73 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Sofa bed - double
  • 39 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Shower/tub combination
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Bathtub, Corner

1 bedroom, premium bedding, in-room safe, desk

Executive Suite, 1 King Bed, Bathtub, Corner

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible) | 1 bedroom, premium bedding, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub (Accessible)

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Full-sized refrigerator/freezer
Dishwasher
Flat-screen TV
Sofa bed - double
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Map
11800 W Broad Street, Richmond, VA, 23233

What's nearby

  • Short Pump Town Center - 2 min walk - 0.2 km
  • Sheltering Arms Institute - 5 min drive - 4.2 km
  • Henrico Doctors' Hospital - 10 min drive - 11.6 km
  • University of Richmond - 13 min drive - 14.6 km
  • Virginia Commonwealth University - 18 min drive - 23.6 km

Getting around

  • Richmond Staples Mill Road Station - 19 min drive
  • Richmond Intl. Airport (RIC) - 30 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Capital One Café - ‬2 min walk
  • ‪Maggiano's - ‬8 min walk
  • ‪Cooper's Hawk Winery & Restaurant - ‬6 min walk

About this property

Hyatt House Richmond / Short Pump

Hotel near Short Pump Town Center
Consider a stay at Hyatt House Richmond / Short Pump and take advantage of a free breakfast buffet, a grocery/convenience store, and a rooftop terrace. Stay connected with free in-room WiFi, and guests can find other amenities such as a firepit and dry cleaning/laundry services.
You'll also find perks like:
  • Free self parking
  • Express check-out, a front-desk safe, and meeting rooms
  • A banquet hall, outdoor furniture, and a 24-hour front desk
  • Guest reviews speak highly of the breakfast, helpful staff, and proximity to shopping
Room features
All 134 rooms include comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and desk chairs. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • 42-inch flat-screen TVs with premium channels
  • Wardrobes/closets, microwaves, and coffee/tea makers

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Drury Plaza Hotel Richmond

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
9.6 out of 10, Exceptional, 2,792 reviews
The price is AED 404
AED 470 total
includes taxes & fees
5 Nov - 6 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge

Restaurants on site

  • H Bar

Things to do

  • 24-hour gym

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,755 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in room
  • Lever door handles
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2009
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Is Hyatt House Richmond / Short Pump pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hyatt House Richmond / Short Pump?

As of 31 October 2025, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on 9 November 2025 start from $141.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hyatt House Richmond / Short Pump?

Self parking is free at this property.

What time is check-in at Hyatt House Richmond / Short Pump?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hyatt House Richmond / Short Pump?

Check-out is at noon.

Where is Hyatt House Richmond / Short Pump located?

Located in Short Pump, this hotel is steps from Short Pump Town Center and 2.4 mi (3.9 km) from Sheltering Arms Institute. Elk's Lodge and Virginia Hospital & Health are also within 6 mi (10 km).

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Reviews

Hyatt House Richmond / Short Pump Reviews

8.8

Excellent

9.0

Cleanliness

8.8

Amenities

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 648 out of 1000 reviews
Rating 8 - Good. 199 out of 1000 reviews
Rating 6 - Okay. 78 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

Reviews

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Robert Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and the area is very convenient for shopping and dining.
Stayed 2 nights in Sep 2025

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, stay and suite was wonderful.
Stayed 1 night in Oct 2025

10/10 Excellent

Charles J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly rooms were clean and breakfast was delicious. I will definitely stay here again.
Stayed 4 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at the Hyatt. Rooms are spacious and the amenities are great. And especially like the location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Amenities
I loved this hotel would be back again very soon
Stayed 1 night in Aug 2025

10/10 Excellent

Chalit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, quiet and convenient location!
Stayed 1 night in Aug 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very acceptable and accommodating. Very Pleased
Stayed 2 nights in Oct 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and dining options
Stayed 1 night in Jun 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and very accessible to other businesses.
Stayed 1 night in Aug 2025

10/10 Excellent

Gwendolyn

Liked: Cleanliness, property conditions & facilities
Perfect location for shopping and food. The staff were excellent and friendly the rooms were clean and comfortable!
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2025

8/10 Good

Ivan

Liked: Amenities
Disliked: Property conditions & facilities
The hotel looked great and the location was perfect. The only problem I had was that the shower didn’t have enough water pressure and the bathroom floor tiles were loose due to water damage.
Stayed 1 night in Jul 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

This was a nice hotel, clean, staff was friendly, and breakfast was very good with many options, and lots of seating. Great stay!
Stayed 1 night in Apr 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay surrounded by all types of stores.
Stayed 2 nights in May 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to dining and shopping.
Stayed 3 nights in May 2025

4/10 Poor

Nicole

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I liked the hotel, my room was just dirty.
Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Professional, courteous staff, clean room, easy check in / check out.
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the heart of Short Pump Town Center. You can't get a better location than this. The hotel has been reinvented.
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best at Short Pump

Our room/floor was very quiet, clean and well appointed. Desk staff are very attentive and friendly. The breakfast is the best of any hotel we’ve stayed at and the set up is superb. We live in the blue ridge mountains and come to Richmond a couple times a year. This is our favorite spot and really feel comfortable at this hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice place for a quick overnight stop. Plenty to do in the area. We did not stay so much around the hotel because there was a big party going on downstairs. Breakfast was nice with a lot of options.
Stayed 1 night in Jul 2025

10/10 Excellent

Robyn Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, walkable to so many great restaurants, shops. Spacious clean rooms. Comfortable beds. Front desk staff always great us when we come in or go out. Great hotel!
Stayed 3 nights in Jun 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a baseball tournament.
Stayed 3 nights in Jun 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

our May trip

nice quite place and close top shopping
Stayed 2 nights in May 2025