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Hotel Spa Mansion Santa Isabella

3.0 star property
Colonial hotel with a full-service spa and free breakfast

Choose dates to view prices

Hotel Spa Mansion Santa Isabella sits just steps from Maldonado Park and Riobamba Cathedral. Travelers start their day with a breakfast buffet, relax on the terrace with scenic views, or book rejuvenating body treatments at this historic property.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Room service
  • Parking included
  • Pet friendly

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Triple Room

Superior Triple Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Superior Triple Room

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Heating
LED TV
Separate bedroom
Private bathroom
Bathrobes
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Deluxe Room, 1 Bedroom, Garden View

1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 Bedroom, Garden View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Heating
LED TV
Separate bedroom
Bathrobes
Bidet
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | 1 bedroom, in-room safe, individually decorated, individually furnished

Luxury Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Heating
LED TV
Separate bedroom
Bathrobes
Bidet
Deep soaking bathtub
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite | 1 bedroom, in-room safe, individually decorated, individually furnished

Family Suite

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Heating
LED TV
Hypo-allergenic bedding
Separate bedroom
  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Twin Room

Classic Twin Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Classic Twin Room

Highlights

Individually furnished
Individually decorated
Heating
LED TV
Separate bedroom
Bidet
Bathrobes
Hair dryer
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Traditional Double Room

Traditional Double Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Traditional Double Room

Highlights

Balcony or patio
Individually furnished
Individually decorated
Heating
LED TV
Separate bedroom
Private bathroom
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, in-room safe, individually decorated, individually furnished

Classic Single Room

Highlights

Balcony
Individually furnished
Individually decorated
Heating
LED TV
Separate bedroom
Bidet
Bathrobes
  • 22 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, individually decorated, individually furnished

Deluxe Room

Highlights

Individually furnished
Individually decorated
Heating
LED TV
Separate bedroom
Bidet
Bathrobes
Hair dryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Jose Veloz 2848, between, Carabobo Magdalena Davalos, Riobamba, Chimborazo

What's nearby

  • Riobamba Cathedral - 3 min walk - 0.3 km
  • Maldonado Park - 3 min walk - 0.3 km
  • Sucre Park - 5 min walk - 0.5 km
  • National University of Chimborazo - 3 min drive - 1.9 km
  • Regional Autonomous University of the Andes Riobamba - 4 min drive - 3.8 km

Getting around

  • Riobamba Train Station - 14 min walk

Restaurants

  • ‪Pollos Gus - ‬8 min walk
  • ‪Casa Rubio Cayfruts - ‬5 min walk
  • ‪Hugo's Fuente De Soda - ‬9 min walk
  • ‪El Delirio Restaurant - ‬11 min walk
  • ‪Tortillas En Piedra - ‬15 min walk

About this property

Hotel Spa Mansion Santa Isabella

Historic hotel near Maldonado Park
Located close to Riobamba Cathedral and Basilica of the Sacred Heart of Jesus, Hotel Spa Mansion Santa Isabella provides a free breakfast buffet, a terrace, and a coffee shop/cafe. Adventurous travelers may like the horseback riding, cycling, and ecotours at this hotel. Indulge in Ayurvedic treatments, reflexology, and hydrotherapy at the onsite spa. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • Free self parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and access to a nearby indoor pool
  • Express check-out, smoke-free premises, and a 24-hour front desk
Room features
All guestrooms are individually furnished, and offer comforts such as laptop-friendly workspaces and bathrobes, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bidets, hair dryers, and shampoo
  • LED TVs with satellite channels
  • Wardrobes/closets, heating, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Ecotours
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Indoor pool (guest access)
  • Sauna
  • Steam room

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Doorbell and phone notification
  • Hardwood flooring in room
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk, key retrieval

Pets

Pets allowed for an extra charge of USD 15 per accommodation (varies based on length of stay), plus a one-time cleaning fee of USD 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: USD 15 per accommodation (varies based on length of stay) plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Mansion Santa Isabella
Mansion Santa Isabella Hotel
Mansion Santa Isabella Hotel Riobamba
Mansion Santa Isabella Riobamba
Mansion Santa Isabella
Spa Mansion Santa Isabella
Hotel Spa Mansion Santa Isabella Hotel
Hotel Spa Mansion Santa Isabella Riobamba
Hotel Spa Mansion Santa Isabella Hotel Riobamba

Frequently asked questions

Is Hotel Spa Mansion Santa Isabella pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 15 per accommodation, per night. A cleaning fee of USD 25 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Spa Mansion Santa Isabella?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Hotel Spa Mansion Santa Isabella?

Check-out is at 11:30 AM.

Does Hotel Spa Mansion Santa Isabella provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per vehicle applies.

Where is Hotel Spa Mansion Santa Isabella located?

Located in the heart of Riobamba, this spa hotel is within a 5-minute walk of Maldonado Park and Riobamba Cathedral. Basilica of the Sacred Heart of Jesus and Iglesia de Balbanera are also within 16 mi (25 km). Riobamba Train Station is 14 minutes by foot.

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Hotel Spa Mansion Santa Isabella Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 53 out of 92 reviews
Rating 8 - Good. 24 out of 92 reviews
Rating 6 - Okay. 7 out of 92 reviews
Rating 4 - Poor. 5 out of 92 reviews
Rating 2 - Terrible. 3 out of 92 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent food.
Stayed 2 nights in Sep 2023

10/10 Excellent

Raul

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2023

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Unfortunately the spa area was unavailable
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and friendly.
Stayed 3 nights in Feb 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Staff were extremely helpful and kind!
Stayed 2 nights in Feb 2023

6/10 Okay

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Overall beautiful property in Riobamba. My husband & I were originally placed in a much smaller room than what we had booked. A bit of an inconvenience, but staff corrected situation once I informed them. Loved the suite (once we were moved to the correct room) & would highly recommend!! We were not given any information about breakfast, spa, etc. when we checked in so that would be my suggestion for an area to improve on
Stayed 1 night in Nov 2023

4/10 Poor

Arianna

Liked: Cleanliness, property conditions & facilities
Nos dieron un cuarto que no era el que reservamos porque sobre vendieron el hotel. Nos dieron spa de regalo por el mal rato y no servia nada de las instalaciones: ni el hidrocarburos ni los saunas calentaban. Hicieron un concierto en el lobby del hotel y no se podía descansar por la bulla. El desayuno elemental (tuvimos que ir a desayunar a otro lugar). Y el recepcionista renegó unas cuantas veces de problemas internos al frente mio… muy poco profesional todo. El hotel es bonito pero me lleve una mala experiencia con la atención y encima no responden.
Stayed 2 nights in Nov 2025

4/10 Poor

Alejandro

Disliked: Staff & service, amenities, property conditions & facilities
Propiedad antigua y descuidada, el desayuno bastante básico
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! We have stayed at this hotel for several trips now and it is consistently awesome.
Stayed 3 nights in Feb 2024

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and calm rooms.
Stayed 1 night in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
….
Stayed 1 night in Dec 2023

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

Top notch staff & service. Clean rooms, big beds, wifi, we did laundry, we did couples massages, free breakfast in the restaurant attached to it. Safe neighborhood, close to shopping and transportation. Rodrigo did an amazing job. Transport to Quito airport provided.
Stayed 4 nights in Dec 2023

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
The gardens were amazing. The staff was very nice

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and Angel was extremely helpful.
Stayed 1 night in Feb 2023

8/10 Good

Celia Roxane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was recommended in the 2022 Lonely Planet. The property was beautiful, the room was cramped as the Loenly Planet mentioned. Everything was clean and staff were very attentive. We visited the spa twice, which is only open by appointment right now. I thought it was overpriced, but it was very pretty and clean. It was $44 for use of the jacussi for 2 hours and $55 for jacuzzi with the two saunas. We also did a couple massage which was $80 total. That was already, I wouldn't do it again. The parking was a little inconvenient but it was still nice to have safe parking. There is a gate in the back of the property that they have to open for you to put the car into. The free breakfast is great. Overall I would recommend this place.

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonitas las instalaciones
Stayed 2 nights in Nov 2022

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay in this beautiful classic building. We had a king suite which came with double sink, shower and a soaking bathtub in the suite. Nice big comfortable king bed. The staff were always very friendly. Food at the restaurant was very nice. The hotel is right in the center of riobamba, 10 minute stroll to the main strip of restaurants and bars/clubs. 2 minutes from the central park and the train station. Very safe town, had a great time. Would definitely stay here again.
Stayed 3 nights in Oct 2022

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bello hotel volvería a hospedarme

El hotel es de los mejores que hay en Riobamba, su antigüedad y cómo está armonizado es hermoso! Nos hospedamos en la parte nueva y el dormitorio excelente tal cual las fotos y cómo lo esperábamos! La única recomendación es que no pongan desayuno buffet si no existe! Nos esperábamos esa modalidad al desayuno y no fue así!
Stayed 1 night in Aug 2022

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gracias
Stayed 1 night in Aug 2022

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gracias
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Looks like a beautiful historic property however the family suites are worn. Carpet is stained and needs replacing. Things like taps and faucets are barely attached. Rough shape.
Stayed 1 night in Jul 2022

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, and the breakfast is really good.
Stayed 1 night in Jun 2022

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful architecture and decor. Quiet room, excellent breakfast. Best dinner in Riobamba. Staff is super helpful. Just one little problem: it was unusually cold, a space heater would have been great, but would stay there again.
Stayed 2 nights in Apr 2022

10/10 Excellent

CAROLINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível. Muitíssimo bem localizado. Staff extremamente atencioso, serviço impecável. Quarto silencioso, muito bem mobiliado, limpíssimo, aconchegante. Não tenho dúvidas que ficaria hospedada milhões de vezes
Stayed 2 nights in Apr 2022

4/10 Poor

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The building is really nice with nice older style rooms. The staff is not very professional. Woke us up to move cars in order to get more cars in a special parking lot behind the hotel. Was really no restaurant so the team improvised but would have been better just not open the restaurant. The hotel is in the middle of town which is really nice as you can walk to most of the interesting places.
Stayed 3 nights in Apr 2022