"The wifi service did not work the entire time I was there. After asking several times about the issue, across 3 days and 4 staff members, each gave different answers. Ranging from it must be jammed up with many people using it to "I don't know, sorry", to I'll ask the manager, to we'll reboot it. One staff member said they had great connectivity. I pointed out that was the "staff wifi", not the guest wifi. Which connects for maybe 1-2 minutes then drops. And I tried at all times of the day. If...

"Exceptional local hotel and accommodation. So nice to have a huge comfy bed, a simple telly that works and hot water that is actually hot. Getting these basics right is what this hotel does best as well as the quality of stay, food and service "

"Parking was easy and free during our stay. Too few staff with too much to do. We were not offered desert after our main meal and gave up waiting for anyone to check if we would like a desert! Overall the property needs a refresh as if is tired."

"Car parking good staff friendly Bar not so good as expensive and closed early on a Saturday Room was poor,windows dirty and pain was all white as gas has blown and did not shut so cold through the night "

"No lift, lots of stairs!!"

"This is a very nice little inn. My wife and I love to stay here every time we come to visit family in Alton. It is just what we are looking for: a nice, clean place to spend the night. Highly rated."

"Lovely bedroom, staff friendly, if you want to eat there in evening you need to book"