Top Ascott in Sainte-Catherine

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Top Sainte-Catherine Hotel Reviews

Citybox Brussels Centre Louise

6/10 Okay

"Check-in machine broken. Hallway carpets hadn't seen a vacuum for quite some time. Old thermostat impossible to regulate either freezing or off. Not a fan of these low contact hotels. Will not stay again"

Warwick Grand-Place Brussels

10/10 Excellent

"Room clean and comfortable. Good breakfast. Close to many attractions. I would like to express my gratitude to David the concierge, after check out i asked him to book a taxi to Brussels-Midi station, but he informed me that due to a demonstration, traffic was so bad i probably would not make my train back to the UK. So he he carried my bags at least 500 metres to Brussels Central and put me on the correct platform to catch a train to Brussels-Midi. i arrived in plenty of time to catch my train."

Cardo Brussels, Autograph Collection

4/10 Poor

"When I arrived at the hotel, I had cash concealed inside a driver's license holder that was stored within my luggage. The luggage remained in my room throughout my stay. To the best of my knowledge, no one other than authorized hotel personnel had access to the room during the relevant period. In particular, housekeeping staff entered the room on at least two occasions. After discovering that €1,000 was missing, I immediately notified the front desk and hotel security. Although I was informed that an internal investigation was conducted, the investigation appears to have been ineffective and inconclusive. Furthermore, I have not received any formal written report, findings, or explanation regarding the outcome of that investigation. I subsequently discussed this matter with Mr Michael Buurmeijer, and made it clear that I disagree with the conclusions reached thus far and believe that a more thorough investigation is necessary. Given the circumstances, I consider the matter serious and unresolved. Under Belgian law, hotels have a duty of care toward guests and may be held liable where guest property is lost, damaged, or stolen under circumstances involving hotel personnel, negligence, or inadequate security measures. At a minimum, I am entitled to a transparent explanation of the steps taken by the hotel in investigating this incident. I am also concerned that I was not offered assistance in filing a police report at the time the matter was reported"

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Top Sainte-Catherine Hotel Reviews

Citybox Brussels Centre Louise

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Top Sainte-Catherine Hotel Reviews

Citybox Brussels Centre Louise

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