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"I am writing to express my disappointment following a recent stay in a Luxury Suite at Fairmont Rabat. Despite the premium rate, the experience fell significantly short of the brand’s luxury standards. During lunch at the lounge, my order remained incomplete after 35 minutes, forcing me to leave for an event without finishing my meal. No apology was offered. Later that evening, I ordered room service with a quoted 45-minute wait; the food never arrived, and after waiting three hours without an update or call, I went to sleep hungry. Furthermore, the suite's heater was non-functional, and the shower water pressure was weak before failing entirely mid-use. While the front desk staff was polite during checkout, my concerns were met without urgency or any attempt at resolution or management involvement. I am sharing this feedback in the hope that you will address these service failures and lack of accountability to ensure future guests receive the experience expected of a Fairmont property."

"Our stay was particularly nice due to the staff - the ladies who served breakfast and Ahmed on the front desk whom we had a lovely conversation with and helped us with our room late in the night! The room was spacious and good amenities "

"Breakfast was good but Svc was not as staff would stand around but not go around to tables to ask clients if they need coffee/tea or anything . Needs improvement in servicing clients . "

"Friendly staff and basic breakfast. Great value for money. Slightly out of town as most Riad but great place to be. Thank you all"

"Didn’t use spa. Room was clean good service "

"Friendly staff Great breakfast included "

"Great stay! The room was clean, comfortable, and in a convenient location. Host was nice and check-in was easy. Highly recommend!"

"Very good "

"I highly recommend this apartments.Yousra was great and knowledgeable she provided a great services. The apartment was clean and has a great view. "