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Hallmark Inn and Suites

2.5 star property
Hotel in San Antonio with free parking

Choose dates to view prices

Hallmark Inn & Suites sits in the heart of Portland's Pearl District, offering travelers a comfortable base for exploring the city. Guests appreciate the convenience of free in-room WiFi and self-parking, with Frost Bank Center just a short distance away.

Reviews

4.2 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Free WiFi, bed sheets

Room, 1 King Bed, Non Smoking

Highlights

Heating
Flat-screen TV
Private bathroom
Shower/tub combination
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, Non Smoking

Double Room, Non Smoking | Living area | Flat-screen TV

Double Room, Non Smoking

Highlights

Heating
Flat-screen TV
Private bathroom
Shower/tub combination
Cable channels
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room, Smoking

Double Room, Smoking | Free WiFi, bed sheets

Double Room, Smoking

Highlights

Heating
Flat-screen TV
Private bathroom
Shower/tub combination
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | Living area | Flat-screen TV

Deluxe Suite

Highlights

Heating
Flat-screen TV
2 bedrooms
Private bathroom
Shower/tub combination
Cable channels
Living room
Daily housekeeping
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Free WiFi, bed sheets

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Heating
Flat-screen TV
Private bathroom
Shower/tub combination
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
6370 I-35, San Antonio, TX, 78218

What's nearby

  • James Park - 15 min walk - 1.3 km
  • Joint Base San Antonio - 2 min drive - 2.7 km
  • River Walk - 9 min drive - 14.2 km
  • Henry B. González Convention Center - 10 min drive - 14.6 km
  • Lackland Air Force Base - 19 min drive - 33.3 km

Getting around

  • San Antonio Station - 12 min drive
  • San Antonio International Airport (SAT) - 11 min drive

Restaurants

  • ‪Burger Boy - ‬2 min drive
  • ‪Whataburger - ‬8 min walk
  • ‪Church's Texas Chicken - ‬10 min walk
  • ‪Taco Cabana - ‬9 min walk
  • ‪McDonald's - ‬6 min walk

About this property

Hallmark Inn and Suites

Hotel near Frost Bank Center
Hallmark Inn and Suites provides everything you need. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • A vending machine, an elevator, and a 24-hour front desk
Room features
All 71 rooms include amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Flat-screen TVs with cable channels
  • Heating and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: USD 30 per accommodation, per stay
  • Cash Breakage deposit: USD 30 per day
  • A damage deposit of USD 30 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

hallmark inn & Suites Hotel
hallmark inn & Suites San Antonio
hallmark inn & Suites Hotel San Antonio

Frequently asked questions

Is Hallmark Inn and Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hallmark Inn and Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hallmark Inn and Suites?

Check-out is at 11:00 AM.

Where is Hallmark Inn and Suites located?

Located in Park Village, this hotel is 1.8 mi (3 km) from Joint Base San Antonio and 2.7 mi (4.4 km) from Brooke Army Medical Center. Morgan's Wonderland and Salado Park are also within 6 mi (10 km).

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Reviews

Hallmark Inn and Suites Reviews

4.2

4.2

Cleanliness

3.2

Amenities

4.8

Staff & service

4.2

Eco-friendliness

3.6

Property conditions & facilities
Rating 10 - Excellent. 6 out of 51 reviews
Rating 8 - Good. 2 out of 51 reviews
Rating 6 - Okay. 10 out of 51 reviews
Rating 4 - Poor. 5 out of 51 reviews
Rating 2 - Terrible. 28 out of 51 reviews

Reviews

6/10 Okay

Arturo

Property was decent
Stayed 4 nights in Nov 2024

2/10 Terrible

Juan

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I understand you get what you paid for, however the property was extremely dirty! Smelled disgusting and I know it was just for one night since we needed a place to stay quickly before it got more late at night but there’s no excuse for being the way it was.
Stayed 1 night in Aug 2025

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place did not look anything like the photo they have up. Our pillow cases had stains, floor had stains, my wife explaines it as a prostitution hotel environment.
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible condition to stay
Stayed 1 night in Apr 2024

2/10 Terrible

Leopold

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dorty, broken door locks, door was alreadyopen. Looked like a drug den. Did not even unpack our luggage. We returned the key cards and left. Will not use .locks,
Stayed 1 night in Apr 2025

2/10 Terrible

David Arteaga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is under construction and remodeling. No elevators working. Bathrooms not working. SuperTerrible
Stayed 4 nights in Apr 2025

6/10 Okay

Raul

Disliked: Cleanliness, property conditions & facilities
Bad conditions inside of room and outside of hotel
Stayed 1 night in Jul 2023

2/10 Terrible

NaRyan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stains on the towels & several holes on the walls throughout the room & bathroom. I would honestly like a refund.
Stayed 1 night in May 2022

2/10 Terrible

Kaiesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was not the best. We had broken lights , missing buttons , and roaches. The pictures of course don’t match up to what’s previewed .
Stayed 1 night in Mar 2024

4/10 Poor

Hermez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Unpleasant stay

Sheets were stained and me and my wife had to sleep in separate beds because of that. Toilet wasn’t flushing and tub was stained and dirty
Stayed 1 night in Apr 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
they accidentally cleaned out my room with my things still inside and gave my room to someone else. i didn’t feel safe at all in this location. towels and sheets are dirty.
Stayed 2 nights in Mar 2024

2/10 Terrible

RUDY AGUIRRE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk had no one there. When he did show up he was on drugs or drunk. It was the worst experience I've had renting a room never again. We went to our room it was dirty the sheets were not even washed. We ended up leaving soon thereafter.
Stayed 2 nights in May 2024

2/10 Terrible

Zulkar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment condition was very poor, even the toilet got no tissues, and the management was the worst I have ever seen. Waited 30 min standing outside before someone came over and opened the gate at the working hours.
Stayed 1 night in May 2024

2/10 Terrible

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Poorly

We got to the hotel at 1:30 am and there was Roaches in the elevator. The room was dirty and there was people fighting outside our room. We didn't feel comfortable or safe at all to the point we left. Very sad because we had to find a new hotel and we didn't have the money to do that it ruined our weekend.
Stayed 3 nights in May 2023

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually had to get another hotel. The rooms smelt moldy the pool was torn up the ac did not cool the room. There were a couple of doors on other rooms that look like they had been broken into. Several motel guest would try to look into our trim as we would open our door to go in and out several not sure if guest or not people loitering on second floor
Stayed 1 night in Mar 2023

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away, shady hotel.

The hotels condition it’s self was terrible. The outside was full of homeless people, and crazies. When going upstairs their was needles on the edge. When at first we went to check in, we were lost because we couldn’t find the building that was in the pictures. And let me tell you, the building looks nothing like the pictures you see in the booking. Upon checking in, the front desk clerk was sitting down on a couch crossed legged, using his laptop, and he greets you by saying “yes”. We went back to ask for a refund he gave it to us, but was very nonchalant.
Stayed 2 nights in May 2024

4/10 Poor

Kibwe

Disliked: Cleanliness, property conditions & facilities, room comfort

NEEDS A LOT OF WORK

Sleeping on the pillows gave me a headache and the sheets were not clean. I had to clean the sheets myself so it would help if they did better housekeeping and got new pillows. The bathtub was in disrepair and look like it had been patched with mesh and there were still holes in it. Unusable bathtub. If they repaired the tub by just getting a new cheap top that will go a long way in fixing the problems.
Stayed 3 nights in Apr 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not recommend

Do not recommend at all. I booked a 2 bed non smoking room. Room I was put into had a heavy smoke smell, towels, comforter and room was poorly cleaned. Asked to be put into another room which took a while since their systems weren’t accurate to show what rooms were occupied. Finally placed in another room which was also horrible but by that time I just needed to sleep. Sheets had yellow stains, no toilet paper. bathroom door had a punch or kick hole and was hanging off the hinge.
Stayed 1 night in Oct 2023

2/10 Terrible

Brianna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here. This is NOT a legit hotel.

I can NOT believe yall are advertising this "hotel". It was a literal crack den. I didnt even stay. I let them keep my money so I could walk away unscathed. The room had the drawers ripped out of the dresser (and missing). The AC unit was broken down to wires. There were obvious addicts/homeless people surrounding the building/sitting outside the rooms. I only saw one woman...and she was an obvious homeless woman pushing a shopping cart around. The man at the front desk told me to go check the room to "make sure everything was there" (it OBVIOUSLY WASNT ALL THERE... the dang AC was destroyed). The men in the room next door to my room were openly redistributing furniture from different rooms as if they lived there and they were looking for the "best" stuff. I would not, as a single woman, stay there if it was the zombie apocalypse. I genuinely cried leaving the building out of fear of what COULD have happened. This is a place where people are trafficked. Im lucky all they got was my money.
Stayed 1 night in May 2024

6/10 Okay

Jose Humberto Sanchez

Liked: Staff & service
El lugar es frecuentado por personas peligrosas y mi familia no se sentía segura de pasar la noche ahí, decidimos no hospedarnos en el lugar
Stayed 1 night in Jun 2023

2/10 Terrible

Izaiah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I nearly got caught up in the middle of a drug deal going wrong. I had to leace cause i didnt want to catch a stray bullet
Stayed 1 night in May 2022

2/10 Terrible

Arniel

Stayed 1 night in Jul 2025

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

JL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025