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Hotel Hacienda Don Juan

3.5 star property
Hotel in San Cristóbal de las Casas with free breakfast and a 24-hour front desk

Choose dates to view prices

Experience the warm ambiance of Hotel Hacienda Don Juan, where lush gardens and international cuisine at Los Alamos restaurant await. Enjoy a coffee shop/cafe, dry cleaning/laundry services, free self parking and an area shuttle to make your stay seamless.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room Standard

1 bedroom, individually decorated, iron/ironing board

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, individually decorated, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

1 bedroom, individually decorated, iron/ironing board

Standard Double Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Multiple Beds

1 bedroom, individually decorated, iron/ironing board

Standard Double Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Economy Double Room, Multiple Beds

Economy Double Room, Multiple Beds | 1 bedroom, individually decorated, iron/ironing board

Economy Double Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | 1 bedroom, individually decorated, iron/ironing board

Superior Suite, 1 King Bed

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds

1 bedroom, individually decorated, iron/ironing board

Family Triple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard Triple Room, Multiple Beds

1 bedroom, individually decorated, iron/ironing board

Standard Triple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Quadruple Room, Multiple Beds

1 bedroom, individually decorated, iron/ironing board

Standard Quadruple Room, Multiple Beds

Highlights

Balcony
Individually decorated
TV
Separate bedroom
Hair dryer
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 5
  • 1 Double Bed and 3 Large Twin Beds

View all photos for Double Room Standard

1 bedroom, individually decorated, iron/ironing board

Double Room Standard

  • 30 sq m
  • Sleeps 6

About the neighborhood

Map
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290

What's nearby

  • Moxviquil - 16 min walk - 1.4 km
  • Palace of Justice of Los Altos - 20 min walk - 1.7 km
  • Arches of Carmen - 7 min drive - 2.9 km
  • Ciudad Cuauhtemoc - 7 min drive - 2.9 km
  • San Cristóbal de las Casas Cathedral - 8 min drive - 3.3 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 70 min drive

Restaurants

  • ‪Taquicardia - ‬17 min walk
  • ‪La Cabaña De Don Juan Bosco - ‬12 min walk
  • ‪El Lechon Coleto - ‬3 min walk
  • ‪Tacos y Carnitas Morelia - ‬17 min walk
  • ‪Las Gorditas "La Michoacana - ‬15 min walk

About this property

Hotel Hacienda Don Juan

Hotel near San Cristóbal de las Casas Cathedral
You can look forward to free continental breakfast, a coffee shop/cafe, and a garden at Hotel Hacienda Don Juan . The on-site international cuisine restaurant, Los Alamos, offers breakfast, dinner, and light fare. In addition to dry cleaning/laundry services, guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • Free self parking
  • An area shuttle, tour/ticket assistance, and meeting rooms
  • A 24-hour front desk, a porter/bellhop, and luggage storage
Room features
All guestrooms are individually decorated, and have amenities such as free internet.
More amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Los Alamos

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas

Frequently asked questions

Is Hotel Hacienda Don Juan pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Hacienda Don Juan ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Hacienda Don Juan ?

Check-out is at noon.

Where is Hotel Hacienda Don Juan located?

Situated in San Cristóbal de las Casas, this hotel is within 1 mi (2 km) of Palace of Justice of Los Altos and Moxviquil. Santo Domingo Handicraft Market and Arches of Carmen are also within 2 mi (3 km).

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Hotel Hacienda Don Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 246 out of 446 reviews
Rating 8 - Good. 133 out of 446 reviews
Rating 6 - Okay. 41 out of 446 reviews
Rating 4 - Poor. 19 out of 446 reviews
Rating 2 - Terrible. 7 out of 446 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

antonia

Liked: Amenities
Everything was nice very clean and friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look of the hacienda and the history.
Stayed 3 nights in Dec 2023

10/10 Excellent

Francisco

Ok
Stayed 1 night in Jun 2025

4/10 Poor

Carmen Canales Y Marielena

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was very cool place
Stayed 4 nights in Mar 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people very helpful
Stayed 6 nights in Jul 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Great experience
Stayed 1 night in Jul 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.

10/10 Excellent

Veronica

Liked: Amenities, property conditions & facilities
I had fun
Stayed 4 nights in Oct 2024

8/10 Good

nelsy

Liked: Cleanliness
This property needs more staff to keep up
Stayed 1 night in Nov 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 5 nights in Aug 2023

10/10 Excellent

karen

I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
Stayed 7 nights in Jun 2024

6/10 Okay

Maritza

Liked: Staff & service, property conditions & facilities
Beautiful place , but it does need a little work and hot water keeps running out
Stayed 5 nights in Oct 2023

10/10 Excellent

aida

Liked: Cleanliness, property conditions & facilities
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
Stayed 5 nights in Jun 2023

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
Stayed 6 nights in Mar 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jun 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect amount of rustic Mexican charm

Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Stayed 2 nights in Feb 2024

6/10 Okay

Goktug

Liked: Cleanliness
Disliked: Property conditions & facilities
We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...
Stayed 8 nights in Dec 2024

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Es una hacienda muy antigua , muy limpia y a mi me encanto
Stayed 3 nights in Nov 2025

6/10 Okay

Nayely

Liked: Cleanliness, amenities, property conditions & facilities
Lo único malo fue que tuvimos inconveniente con el desayuno que nos marcaba incluido cuando y se la reserva y luego en el hotel ya no aparecía, los del hotel le echaron la culpa a la aplicación y la verdad el hotel me encantó
La habitación hermosa y muy limpio
Stayed 3 nights in Oct 2025

6/10 Okay

Simon

Liked: Cleanliness, amenities
Me gusto el lugar ya que es un lugar tranquilo y muy fresco, pero cuando hice mi reservación decía desayuno incluido pero es mentira, ya que no te explican que solo está incluido en ciertas habitaciones, el internet y el cable solo funcionó un día de hay ya no volvió a funcionar.
Stayed 2 nights in Oct 2025

8/10 Good

Karla

Liked: Cleanliness, property conditions & facilities
Muy bonita y muy céntrica
Stayed 1 night in Sep 2025

8/10 Good

Zuri Saraí

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está fabuloso para quien busca algo rústico y antiguo.
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco Méndez De la

Liked: Cleanliness, amenities, property conditions & facilities
En lo general estuvo bien, el unico detalle es referente a los toma corriente, especialmente el que está frente al cabezal de la cama no es muy accesibley el internet la señal es muy baja.
Stayed 3 nights in Aug 2025